We are currently looking IT Service Desk Manager -Ivanti ITSM/ITAM for our Qatar operations with the following terms & conditions.

Responsibilities:

• Lead and manage the day-to-day operations of the IT service desk team.

• Must have Strong background in ITIL and Ivanti ITSM/ITAM.

• Ensure timely and effective resolution of user issues, incidents, and service requests.

• Develop and maintain service level agreements (SLAs) and ensure targets are met.

• Monitor performance metrics and generate regular reports on service desk operations.

Joining time frame: 2 weeks (maximum 1 month)

Terms and conditions: 

Joining time frame:   maximum 4 weeks