We are currently looking for IT Service desk Manager for our Qatar operations with the following terms & conditions.

Key Responsibilities:

•    Lead and manage the day-to-day operations of the IT service desk team.
•    Ensure timely and effective resolution of user issues, incidents, and service requests.
•    Develop and maintain service level agreements (SLAs) and ensure targets are met.
•    Monitor performance metrics and generate regular reports on service desk operations.
•    Establish and implement processes for incident, request, and problem management
•    Handle escalated issues and ensure high customer satisfaction.
Joining time frame: 2 weeks (maximum 1 month)