IT Service Assurance Coordinator (NOC Engineer)

  • Qatar, Doha, Ad Dawhah, Qatar
  • Full-time

Job Description

We are currently looking for IT Service Assurance Coordinator (NOC Engineer) for Qatar
 
Skills & Experience
 
•                    3+ years’ experience providing direct support to IT business application and related infrastructure teams       in a complex multi-platform operating environment preferred.
•                    1+ years Major Incident Management experience required.
•                    1+ years’ experience with ITIL Service Management concepts required.
•                    Experience in crafting clear and concise incident status updates suitable for an executive level IT and business leadership audience required.
•                    Experience in Service Management ITSM – Incident & Problem required.
•                    Bachelor's degree in Computer Science or Management Information Systems or equivalent work experience preferred.
•                    Strong IT systems troubleshooting analysis abilities.
•                    Banking and/or Financial Services industry experience preferred.
•                    Experience facilitating conflict resolution.
•                    Broad experience using a variety of monitoring and ticket management tools (ServiceNow or BMC Remedy experience a plus).
•                    ITIL Foundation and Intermediate certifications as a plus.
•                    Must possess strong interpersonal skills and have the ability to interact with all levels of employees in a professional manner.
•                    Attention to detail and multitasking ability.
•                    As an essential function of this position, the employee must be able to handle high levels of stress satisfactorily and be congenial with other employees and customers at all times.
•                    The NOC is a fast-paced environment, critical thinking is essential.
 
University Degree at Bachelor or preferably master’s level
ITIL Foundation
 Locally available candidates may only apply
Terms and conditions
Joining time frame: 2 weeks (maximum 1 month)
 

Additional Information

Terms and conditions: 

Joining time frame:   maximum 4 weeks