Hello, we're UW 

We’re a bunch of great people working together, solving problems and having fun. Together, we strive to find solutions to help the great people around us get on with the things that really matter in life.

How? It’s simple, we take the headache out of essential home services by providing them all in one place – energy, broadband, mobile, and even insurance.  That’s one provider, one account, one bill, and lots of savings.

We’re a truly unique FTSE 250 company with a business model that has real social impact at the heart of it. Being a part of the UW community you’ll join a working environment like no other - one where everyone matters - be it our customers, our partners or you, our people.

We deliver progress. What you’ll do and how you will make an impact.

You will own the end-to-end digital product lifecycle of our insurance policies, driving growth by expanding our financial services footprint while ensuring a best-in-class customer experience.

Your core responsibilities will include:

• Strategic Planning: Building and executing 3–6 month quarterly product plans for your squad and owning key product KPIs and OKRs.
• Journey Optimisation: Continually refining both customer-facing and advisor-facing journeys to ensure seamless, high-quality experiences.
• Backlog Prioritisation: Managing feature backlogs using frameworks like RICE or MoSCoW, balancing business impact with delivery dependencies.
• Vendor Management: Collaborating with third-party software providers to ensure technical delivery aligns with UW standards.
• Market Insight: Monitoring market trends and the competitive landscape to validate solutions through customer research.
• Regulatory Rigor: Proactively adhering to financial services regulations and Consumer Duty standards

We work together. Your team and the people you will work with...

You will join our Technology & Product function as a key member of a cross-functional squad. You will act as the primary bridge between UX designers, Engineering, Data, and Commercial teams. Your mission is to contribute to the strategy for our core Insurance portfolio—including Home, Motor, and Boiler & Home Cover—ensuring all stakeholders are aligned on priorities and progress.

We put people first. It’s all about you..

To thrive in this role, you should be a customer-obsessed problem solver with a dedication to empathy-led design and delivering fair value. You are a strong communicator who can influence cross-functional partners and present clear product roadmaps to leadership using data-backed business cases.

Your technical toolkit and experience should include:

• Proven Digital Product Management Experience: A track record of managing complex digital products and the full product lifecycle from discovery to launch.
• Domain Expertise: Experience within the Insurance sector (Home, Motor, or Home Care) is highly advantageous. Experience in highly regulated environments is also preferred.
• Technical Literacy: Proficiency in Agile methodologies (Scrum/Kanban) and comfortable participating in technical discussion with developers.
• Data-Driven Decision Making: Skilled in using product analytics tools like Mixpanel or Google Analytics to justify tactical decisions and prioritise backlogs.
• Specification Mastery: Ability to write clear, concise technical specifications and user acceptance criteria.
• Third-Party Integration: Experience navigating the nuances of working with external software vendors and APIs.

So why pick UW?

We’ve got big ambitions so there’s going to be plenty of challenges. There are also a lot of benefits:

• Competitive salary: We benchmark against the industry and will share the salary openly during our first conversation.
• Performance bonus: An annual discretionary bonus ranging from 15-40%.
• Flexible working
• Work-life balance: We offer an optional four-day working week (90% pay for 90% impact).
• Work from anywhere: You can work abroad for up to three weeks, twice every tax year.
• Holiday: 25 days plus bank holidays (increasing with tenure), with the option to trade up to five days each year.
• UW discounts: Save on our services and get a free Cashback Card.
• Future planning: Matched-contribution pension scheme and life assurance (up to 4x salary).
• Family first: Policies designed to help you and your family thrive.
• Flexible benefits: An allowance for private health insurance, dental insurance, or gym membership.
• Sabbaticals: An eight-week paid sabbatical after four years of service.
• Growth: A dedicated learning and development budget and bi-annual promotion cycles.
• Inclusion: Join belonging groups that help shape our culture.
• Events: Company-wide celebrations including the ‘Great Big Get Together’ and our ‘Good Hearted Go-Getter Awards’.

Apply here!

You’ve got this far... Hit apply - we can’t wait to hear from you! Worried you don’t hit all the criteria? We welcome applications from diverse and varied backgrounds so get your application in and let’s chat!

Claire Fennell will be your point of contact throughout the recruitment process.

Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do.

We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.

Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.