Hybrid role working from one of our London hubs 2 days per week

Maternity Cover Contract from January 2025 until January 2026

Hello, we're UW 

We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings!

We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you. 

Got your attention? Read on…

We put people first. It’s all about you..

We’re looking for a Senior Creative Services Manager to cover a period of maternity leave. 

This role is the key point of contact between the creative team and their clients across Utility Warehouse. To be successful in this role you will use your strong relationship and organisational skills and creative expertise to ensure the team runs effectively and delivers high-quality work. You'll come from a creative background and have recent experience of working in-house. Here's some of the key skills and experience we are looking for you to bring:

• Substantial experience of working in fast-paced, multi-disciplinary commercial environments, overseeing teams that deliver high-quality output;
• Recent in-house experience is essential  and you'll need to be comfortable with managing a hybrid team. 
• Demonstrable experience of delivering high-impact creative projects to tight deadlines
• Comprehensive understanding of the creative and production processes and marketing best practices.
• Experience of project management platforms. We use Asana.
• Respected leader with strong influencing and communication skills. You'll be able to build relationships, inspire a team and manage up and across
• Focused and determined, unafraid to speak up and able to keep a clear head under pressure 
• Strong commercial awareness, sound judgment and analytical skills
• Able to navigate complexity, zooming in on what’s important without getting lost in detail
• Passionate about the quality of output and raising the bar over time- You'll focus on driving performance and efficiency and you'll have a meticulous eye for detail
• Adaptable and flexible with the ability to make quick well informed decisions  Openness and willingness to learn and get stuck in

We work together. Your team and the people you will work with…

Reporting to the Brand Director, you'll play a key role in the Brand & Creative team. You will be directly responsible for managing the Production Coordinator. This is a highly collaborative role, working with the whole creative team, as well as key stakeholders in the business to facilitate the delivery of high-quality creative projects for UW. You'll also liaise regularly with our freelancer population and 3rd party agencies.

We deliver progress. What you’ll do and how you will make an impact.

As the Senior Creative Services Manager at UW you will be responsible for:

• Ensuring high-quality output and performance of the Creative team through excellent internal client service and creative resource management
• Building productive relationships with creative team and being the key point of contact for brief owners: having a broad view of UW’s business priorities, cross-functional projects and ways of working, and being a champion of their needs as well as the creative team
• Using your oversight of creative projects and the wider business to plan highly effective creative work, keeping us ahead of the game and solving for resource or delivery challenges 
• Line management of the Production Coordinator
• Planning and managing workload with all members of the creative and production team. Day-to-day progress tracking of key projects and resources ensuring productivity and efficiency - making changes where necessary
• Managing the end-to-end creative process to maximise both performance and efficiency, proactively seeking feedback and providing analysis, and using insights to drive improvements
• Becoming the champion of commercial awareness in the team, ensuring that we manage our resources (people and budget) with care and consideration, investing in the right areas, and avoid wasting time or money 
• Tracking and managing Creative team costs - responsible for freelancer, agency and production budgets
• Ensuring the team can effectively use Float (resourcing and capacity planning) and Asana (project management and task tracking) tools on a day-to-day basis whilst identifying opportunities to evolve tool capabilities to better support the delivery of great creative work 
• Supporting creative people leaders to develop the creative team, feeding into reviews and development conversations, and contributing to role design and recruitment as required
• Being a guardian of the brand as well as a champion of creative excellence

So why pick UW?

We’ve got big ambitions so there’s going to be plenty of challenges. There are also a lot of benefits: 

• An industry benchmarked salary. We’ll share it during your first conversation.
• Hybrid working, with 2 days in the office. (We’re definitely open to discussing flexible working arrangements)
• Discount on our services and you get our coveted Cashback Card for free. 
• A matched contribution pension scheme and life assurance up to 4x your salary.
• Family-friendly policies, designed to help you and your family thrive.
• Discounted private health insurance, access to an Employee Assistance line and a free Virtual GP.
• Belonging groups that help UW shape an even more inclusive future.
• A commitment to helping you develop and grow in your role.

Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do.

We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.

Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.