Art Director

  • 690 5th St, San Francisco, CA 94107, USA
  • Full-time

Company Description

UserTesting enables companies to put their customers at the center of every business decision by leveraging the power of human insights. The most advanced on-demand customer insights platform, UserTesting enables product managers, UX researchers and designers, marketers, and digital executives to connect with their exact target customer in a matter of hours and uncover actionable insights that drive ROI. More than 35,000 companies have adopted UserTesting to make smarter business decisions throughout the design and development of their digital experiences as well as in their marketing messaging and competitive positioning.

Job Description

At UserTesting, we help the world's largest companies create great product experiences by changing the game on how user research is done. Internally, we are a product driven company with a north star vision for the future of our platform and its impact on the usability testing industry as a whole. To that end, we are looking for exceptional talent that can help us build a culture of design meant to lead the company and achieve our ambitious goals.

We’re growing our Design team and looking for a talented Art Director to join our newly formed Brand Team. In this role, you will be empowered to take high-level creative direction and guide a skilled team toward unique visual solutions that are bold, vibrant and memorable. Further, you will be supported and encouraged to put your conceptual skills to work by creating and deploying assets that help define our new brand identity across both product and marketing. This is a great opportunity to work in a creative, forward thinking environment where there is massive opportunity to make a lasting impact on the visual direction of UserTesting.

Where you can make an impact:

• Having mastered type, composition and page layouts; create epic, original designs that enforce our brand narrative and provide meaning to the viewer.

• Utilize your experience collaborating with illustrators, copywriters, motion, photographers, and designers to create unique concepts that feel connected to the core brand.

• Be a conceptual leader on the Brand Team, helping further develop and define our brand and product identities.

• Work collaboratively with MarComm, Product and within Design to develop a strong understanding of our user's needs and output visual solutions that add value.

• Drive projects from concept to completion, while staying flexible and able to shift focus as priorities move and fluctuate.

• As a part of the Design team, help contribute to building a design-led culture by evangelizing Design by way of thought partnership and leadership.


You are: 

Experienced - You’ve mastered the Designer role and have at least 2 to 3 years of time as an Art Director helping build amazing brand experiences. You have an amazing portfolio that demonstrates your hard work and personal brand.

Conceptual - You thrive when you're diverging on new ideas, finding new and innovative ways to communicate complex and abstract concepts visually with your audience.

Collaborative - You believe the best ideas come from working as a team and building off of each other's ideas to arrive at killer outcomes.

Bold - ‘Routine' is not in your vocabulary. You thrive when the team is stretching the boundaries of the brand system and design as a whole.

Passionate - Inspiration is like rocket fuel and you find it in the world around you. You love the unique challenge of creating something from nothing.

Customer Focused - You employ empathy (the actual trait, not the buzzword) to understand what the customer/user would need from a given design asset.

Entrepreneurial - You have a track record of identifying processes that balance creating art with business needs to arrive at amazing outcomes.

Communicative - 'You got this.’ You are comfortable sharing out ideas and concepts with team members and stakeholders at all levels, from Jr. Designer to Senior Leadership.

Our Team Ethos:

Creative Confidence - Or more specifically, creative safety. We believe that the best ideas come from groups that operate without ego or pre-conceived notions. All ideas are valuable and act as building blocks that help shape world-changing ideas.

Deeply Diverse - We believe that at its core, Design is communication… and we refuse to be monotone. We are stronger when we communicate with a collective voice that represents all backgrounds and experiences.

Keep It Human - We feel that a brand is a collection of experiences meant to connect and evoke emotional responses. We want to demonstrate our personality and humanity in every touchpoint so that we can start building those relationships.

Additional Information

Besides a great work environment and the opportunity to change the world, we offer competitive salary, benefits, plenty of perks, as well as stock options. We value diversity, and are proud to be an inclusive, equal opportunity workplace.

Learn more about what it is like to work at UserTesting at:

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