Video Review Coordinator
- Bayshore Pkwy, Mountain View, CA 94043, USA
UserTesting enables companies to put their customers at the center of every business decision by leveraging the power of human insights. The most advanced on-demand customer insights platform, UserTesting enables product managers, UX researchers and designers, marketers, and digital executives to connect with their exact target customer in a matter of hours and uncover actionable insights that drive ROI. More than 35,000 companies have adopted UserTesting to make smarter business decisions throughout the design and development of their digital experiences as well as in their marketing messaging and competitive positioning.
The Panel Team plays an important role in customer satisfaction, and in this position, you’ll help us give our customers a high quality testing experience. You’ll be reviewing, analyzing and advocating the quality of our worldwide network of remote panelists who participate in usability studies. You’ll also use your design and writing skills to produce educational and engagement content.
What you’ll do:
Review and analyze videos to ensure that our panelists meet technical and performance quality standards
Assess situations and draw proper conclusions to effectively provide the appropriate coaching to our panelists
Use internal tools and coaching templates to efficiently review these videos
Communicate trends, bugs or quality concerns to appropriate teams in a timely and direct manner
Produce content (eg articles, videos) to support our monthly newsletter, Facebook page, and knowledge base
Use MailChimp to create email campaigns
Maintain affiliate relationships, and generate reports and invoices
What you bring to the table:
Bachelor’s degree and/or related work experience
1+ years experience in an analytical, customer service, or similar role
Excellent written and verbal communication skills
Detail oriented, self-motivated, and good judgement skills
Proficient in MS Office or Google for Business (documents, spreadsheets, and the like)
Adept with Photoshop, have the ability to create, edit and modify
Experience with MailChimp (or similar) and as a UserTesting panelist a plus!
Besides a great work environment and the opportunity to change the world, we offer competitive salary, benefits, plenty of perks, as well as stock options. We value diversity, and we’re proud to be an inclusive, equal opportunity workplace.
Learn more about what it’s like to work at UserTesting at: https://www.usertesting.com/about-us/jobs