Principal Product Designer

  • 690 5th St, San Francisco, CA 94107, USA
  • Full-time

Company Description

UserTesting enables companies to put their customers at the center of every business decision by leveraging the power of human insights. The most advanced on-demand customer insights platform, UserTesting enables product managers, UX researchers and designers, marketers, and digital executives to connect with their exact target customer in a matter of hours and uncover actionable insights that drive ROI. More than 35,000 companies have adopted UserTesting to make smarter business decisions throughout the design and development of their digital experiences as well as in their marketing messaging and competitive positioning.

Job Description

We’re looking for a principal product designer who can drive products from conception to market with ease. You contribute every step of the way, ensuring that the vision you’ve crafted is the right fit for the business and the users needs. You work hands-on with designers, engineers, product managers, researchers and various departments to develop a strategy and perspective at scale. You’re motivated by goals and outcomes, staying focused on the big picture and giving care to the details when it makes sense. You iterate fast, utilize data, user research and collaborate closely with cross-functional teams to ensure that the direction you’ve set is the right path to your goal. You aren’t afraid to make mistakes, learn and even say “I don’t know”. You mentor designers at all levels encouraging them to think outside their own ideas and limits. You know that you’re only as good as your team, and foster an open dynamic culture by leading by example.


  • Facilitate high-level strategic decisions through modern design thinking, data and user research

  • Collaborate cross-functionally to understand business requirements and develop solutions, that impact the bottom line and solve real user problems

  • Design products from understanding and brainstorming through iterative development and delivery

  • Advocate a user-centered approach in design perspective and practice across our product ecosystem

  • Set the vision of the product to ensure that it is well understood and execute on that vision

  • Communicate the user experience throughout the design process by crafting compelling designs and prototypes

  • Manage the design process, drive decisions, track issues, and assist in estimating resource needs and schedules

  • Effectively communicate conceptual ideas, detailed design, and design rationale both verbally and visually to team members, stakeholders, and executives

  • Apply systems thinking to make rational decisions, and contribute to our design system


  • Bachelor’s degree

  • 10+ years experience designing for mobile, native apps, desktop, or web

  • Passion for user-centered design, creating powerful products that inspire and delight users

  • Comfortable with an evidence-based approach to product design

  • Familiarity with a variety of both qualitative and quantitative research methods, and know how to apply them in a Design Thinking-like process

  • An ability to present your work with confidence

  • Comfort in a fast-paced, highly-dynamic environment with multiple stakeholders

  • Solid intuition and strong passion for detailed interaction design

  • Thorough knowledge of agile development lifecycles

  • An ability to create wireframes, prototypes, and UI specifications

  • An eye for strong visual designs

  • Ability to prioritize projects, communicate progress, and deliver on time

  • Familiarity with our product and competitive space is a plus

Additional Information

Besides a great work environment and the opportunity to change the world, we offer competitive salary, benefits, plenty of perks, as well as stock options. We value diversity, and we’re proud to be an inclusive, equal opportunity workplace.

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