Sales Development Representative

  • 3340 Peachtree Rd NE, Atlanta, GA 30326, USA
  • Full-time

Company Description

UserTesting enables companies to put their customers at the center of every business decision by leveraging the power of human insights. The most advanced on-demand customer insights platform, UserTesting enables product managers, UX researchers and designers, marketers, and digital executives to connect with their exact target customer in a matter of hours and uncover actionable insights that drive ROI. More than 35,000 companies have adopted UserTesting to make smarter business decisions throughout the design and development of their digital experiences as well as in their marketing messaging and competitive positioning.

Job Description

What makes the difference between a product that’s engaging, compelling, and easy to use—and one that’s frustrating, broken, and complicated? The answer is user experience. Here at UserTesting, our mission is to create great experiences.

About the Role:

We are rapidly expanding our Atlanta based Sales Development team.  As an SDR, your primary responsibility is to proactively contact outbound leads for the purpose of qualifying them for a more in-depth discussion with our Account Executive Team. The outbound leads will come from a variety of marketing sources that are focused on lead generation and your own personal efforts. Your overall responsibility is to quickly qualify these opportunities and work with the sales team to bring them to closure. This is a great opportunity, with potential advancement within the organization. 

This job is perfect for a professional with 1 to 2 years of sales related experience who's looking for an exciting opportunity with a growing software company.

Main Responsibilities:

 Identify and create new qualified opportunities by prospecting a list of target organizations

 As this is the first point of contact with the customers, conduct business dealings in a professional and proactive manner

 Become a trusted resource for internal and external contacts

“Multi-channel” follow-up – help uncover new opportunities and nurture existing opportunities

Engage with customers, both on the telephone and with email, to analyze their needs

Profile the account and overcome prospect objections to generate quality opportunities for the Account Executive team

Collaborate with marketing research team and sales on lead quality and conversion

• Infrequent travel to help with trade-shows and other marketing and sales events.


• Four-year college degree or equivalent experience

2+ years business experience, with at least one in sales

Clear communications skills / excellent phone etiquette

Strong interpersonal skills (friendly, outgoing personality, not afraid to talk to strangers)

Excellent time management skills

Quick learner who is self motivated with a strong sense of urgency

Able to work independently in an entrepreneurial environment and adaptive to change

Ability to understand and successfully promote technical offerings and solution sets

Ability to converse with and influence marketing organizations

• Experience with Salesforce is a plus

Additional Information

Besides a great work environment and the opportunity to change the world, we offer competitive salary, benefits, plenty of perks, as well as stock options. We value diversity, and we’re proud to be an inclusive, equal opportunity workplace.

Learn more about what it’s like to work at UserTesting at:

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