Project Overview:

Upwork Managed Services is seeking a Project Manager.The Project Manager will be responsible for managing all aspects of the project, from identifying the required team to ensuring smooth execution and timely delivery.

Key Responsibilities:

• Team Identification & Management: Work with internal stakeholders to identify the necessary team of voice talents needed to complete the project. Ensure that the right mix of skills and availability is maintained throughout the project.
• Project Planning: Develop detailed project plans, including timelines, deliverables, and resource allocation, to ensure that the project stays on track and meets deadlines.
• Onboarding & Training: Oversee the onboarding process for new team members, ensuring they are properly trained and equipped to use the client’s recording platform and understand the project’s requirements.
• Escalation Point: Serve as the primary point of contact for resolving any issues or challenges that arise during the project. This includes troubleshooting technical issues, managing schedule conflicts, and escalating concerns to senior management or clients as necessary.
• Progress Monitoring: Track the progress of the project and team performance, ensuring that all recordings meet quality standards and are delivered on time. Provide regular status updates to internal stakeholders and clients.
• Payment Assistance: Assist in managing payment processes for voice talents and other team members, ensuring that payments are processed correctly and on time for completed and approved deliverables.
• Quality Assurance: Coordinate closely with the QC team to ensure that all recordings meet the required standards before submission. Address any feedback or required adjustments promptly.
• Communication & Coordination: Act as the liaison between the internal teams and external contractors to ensure clear and effective communication across all parties involved in the project.

Qualifications:

• Proven experience in project management
• Strong organizational skills with a track record of managing complex projects with multiple moving parts.
• Experience managing remote teams and working across time zones.
• Excellent communication and interpersonal skills, with the ability to work closely with clients and internal teams to resolve issues.
• Ability to develop detailed project plans and manage budgets, timelines, and deliverables.
• Proficiency in using project management tools (e.g., Asana, Trello, or similar platforms).

Preferred Qualifications:

• Previous experience working in the TTS, AI, or voice-over industries.
• Strong problem-solving skills and the ability to adapt to changing project requirements.
• Knowledge of audio editing or sound engineering principles is an advantage.
• Familiarity with voice recording or audio production.
• Experience handling payments and onboarding through the Upwork platform is a plus.