Upwork, in collaboration with a leading American multinational technology company, is looking for Japanese - speaking Microsoft 365 Technical Specialists. This unique opportunity allows you to be at the forefront of Microsoft's New Product Playbook, a suite of revolutionary products set to launch. If you have technical expertise in M365 products and a passion for innovation, we encourage you to apply.

About Upwork:

Upwork is the world's largest marketplace connecting businesses with independent talent across the globe. We are thrilled to support our client’s New Product Playbook line of business, a game-changing initiative that will define the future of technology.

About the Role:

We are seeking skilled and experienced Japanese - speaking Microsoft 365 Technical Support Advisors – Engineers. You will be instrumental in gathering insights, detecting bugs, and shaping the readiness and guidelines for new products.

Availability:

40 hours per week (Monday-Friday) from 5pm - 1am UTC. Hourly payments. Someone who can commit weekdays and the other one can cover weekend coverage.

Core Responsibilities:

• Insight Gathering & Bug Detection by the customer Interaction: Review feedback and identify insights on new products through a team's channel,.
• Content Creation: Help in crafting readiness materials, wikis, Q&A, and guidelines for the New Product Playbook.
• Technical Support & Advisory: Provide essential technical support and advice to French Speaking customers.
• Providing Excellent White Gloves Support service: The premium level of communication skill and comforting tone to interact with customers.

Qualifications:

• Technical Expertise: At least 2 years of experience (Recommended – 3 years) in Microsoft 365 administration, consultancy, deployment, migration, or technical support.
• Specialization: Deep understanding in Microsoft Exchange Online, SharePoint Online, Teams, Office, OneDrive for Business, or Identity Management Solutions.
• Language Skills: Ability to attend to customers in French and English.
• Soft Skills: Outstanding customer service and active listening skills and high level of patience to serve premium customers.

Device Requirements (these requirements will be verified if you’re proceed in the screening process):

• Computer that is not joined to another company’s domain, neither managed by any remote management – inventory systems or tools. Preferred:
  • Dedicated laptop or PC for this project with no additional work or personal software installed
  • OR have a PC with DUAL boot, where in boot1 you can have personal and work partition and in boot2 you can have an environment dedicated to the project -OR have an additional USER profile dedicated only for this project, with no other software running
• Windows 10 or 11 Pro (latest updates installed)
• Minimum of 8 GB Ram (16 is recommended)
• Core i3 processor (i5 is recommended)
• Minimum of 256GB Hard disk (256 SSD is recommended)
• LAN (local access network) required
  • For security requirements, freelancers will not connect to the provided systems and tools using WiFi
  • A minimum of 25 Mbps download speed & 10 Mbps upload speed
• No 3rd-party antivirus software installed
• Media devices that are Teams compliant
• Microphone/headset with background noise canceling (not a phone headset) -Webcam, preferably compatible with Windows Hello Technology

Apply Now:

If you're excited about the opportunity to be part of this groundbreaking initiative and have the necessary skills and experience, we invite you to apply. Please note a background check is required for this contract, as permitted under applicable law if you're offered a contract.

• Work with an Industry Leader: Collaborate with a multinational technology company at the cutting edge of innovation.
• Join a Thriving Community: Become part of a community of passionate M365 professionals.
• Opportunities for Growth: Gain exposure to Microsoft’s New Product Playbook, positioning yourself at the forefront of technology.
• Competitive Compensation: Benefit from competitive hourly rates and timely payments through Upwork.
• Support French Customers: Make a meaningful impact by supporting customers in your language community.

All your information will be kept confidential according to EEO guidelines.