Auckland Institute of Studies (AIS) is one of New Zealand’s leading private degree-granting institutions, delivering a range of NZQA-approved programmes to domestic and international students.

At AIS, we are committed to providing a supportive and student-centred learning environment that empowers students to succeed. With small class sizes, experienced faculty, and a strong focus on personalised education, we help students build the skills and confidence to achieve their goals.

At AIS, our people and strong sense of community are at the heart of everything we do. We foster a welcoming, inclusive campus culture and are passionate about making a meaningful impact on our students’ lives through education.

To find out more, please visit: https://www.ais.ac.nz

Campus Operations Coordinator 
Location: Auckland  
Full-time | Permanent | On-site

About the role:

We’re looking for a proactive and people-focused Campus Operations Coordinator to help create a welcoming and efficiently run campus environment.

In this dynamic, hands-on role, you’ll be the first point of contact for students, staff, and visitors while supporting the day-to-day operations of the campus. From delivering outstanding customer service to coordinating facilities and ensuring a safe, well-functioning environments, no two days will be the same.

This is a great opportunity for someone who thrives in a fast-paced environment, enjoys variety, and takes pride in creating a positive campus experience.

• Front-of-house & communications: Be the welcoming face of the campus- managing reception, handling enquiries, and ensuring visitors, students, and staff always receive a professional and friendly experience
• Customer experience: Build strong relationships across the campus community and act as a central point of coordination to ensure enquiries and issues are resolved efficiently
• Administration and Coordination: Support the smooth running of campus operations through high-quality administrative support, including scheduling, communications, reporting, student services coordination, and event support
• Facilities & Campus Operations: Keep the campus running seamlessly by coordinating maintenance, monitoring facilities, managing contractors, and ensuring shared spaces are safe, clean, and fit for purpose
• Health & Safety: Champion a safe campus environment by supporting health and safety practices, maintaining compliance, and responding proactively to risks and incidents

About you:

• Proven experience (3+ years) in an operations, administration, or coordination role
• Strong customer service mindset with the ability to build relationships quickly
• Excellent communication skills, both written and verbal
• Highly organised with the ability to manage multiple priorities in a fast-paced environment
• Confident working independently and using initiative to solve problems
• High attention to detail and a proactive, can-do attitude
• Understanding of health and safety practices and regulatory compliance requirements
• Experience in facilities, campus, or education environments is a bonus
• First Aid certified (or willing to obtain)

Why work with us?

• Growing and dynamic organisation: Be part of a well-established institution with a strong reputation and continued growth in the education sector.
• Forward-thinking environment: Work in an organisation that values innovation, continuous improvement, and high-quality education.
• Collaborative and supportive culture: Join a diverse, inclusive community where teamwork, connection, and support are at the heart of everything we do.
• Diverse and multicultural community: Work alongside staff and students from a wide range of cultural backgrounds, celebrating global perspectives.
• Staff benefits and development: Enjoy access to campus facilities and opportunities for ongoing learning and professional development.
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To Apply: 

To apply for this position, please submit your resume and a cover letter detailing your relevant experience and interest in the role.

Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuring we’re attracting applications from people with identities and perspectives that are as diverse as our students. 

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.