UP Education is a leading Australasian dual-sector education group, delivering foundation, vocational and higher education to domestic and international students. At UP Education, we are on a mission: to elevate and empower students to unlock their potential. Known for our agility, and responsiveness to the changing world.  

What sets us apart from other tertiary providers? It is, quite simply, our people. Our teams come from a wide range of educational and cultural backgrounds and offer a broad diversity of professional experience. But we all have one thing in common – we are all firm believers in the power of education to transform lives and they all have the drive to make a significant impact in the communities with which they work. 

We believe learning should be defined by the exceptional and at UP Education we have an ongoing commitment to the development of our staff.  

To find out more about us, please visit https://www.up.education/ 

Agent Liaison Manager
Location: Remote, anywhere in NZ 
Full-time | Permanent |  Remote

This is a remote, full-time permanent position that can be carried out from anywhere in New Zealand.

About the role:

We are seeking an organised and detail-oriented Agent Liaison Manager to support our Regional Managers in maintaining education agent documentation, compliance controls, and audit readiness across our registered entities.

This is a compliance-focused operational role that ensures agent onboarding, monitoring, and record-keeping processes are consistently maintained in line with regulatory requirements.

In addition to the above, your other key responsibilities will be to:

• assist with the documentation and implementation of new processes and procedures
• track and manage agent documentation (contracts, declarations, training, monitoring records)

• maintain accurate and up-to-date agent records across CRM, RTO, and PRISMS systems
• support Regional Managers with documentation follow-up and compliance tracking
• ensure agent files meet standardised audit requirements
• assist with preparation for regulatory reviews (e.g. VRQA, TEQSA, and CRICOS audits)
• coordinate agent onboarding and termination documentation processes
• liaise with Compliance, Marketing Admissions, IT, and Finance teams to ensure data consistency.

About You

You will describe yourself as a highly organised, hands-on person who thrives in a demanding sales environment. You are able to take initiative and work to high standards with staff on all levels to assist with daily business activities and administrative tasks.

To be successful in this role, you should be able to resolve problematic situations efficiently and have excellent communication and organisational skills. You will also be expected to:

• show good knowledge of CRM systems (Dynamic 365 or RTO managers)
• possess experience in administration, compliance, and/or operations within tertiary settings
• have excellent time management and organisational skills
• be efficient and able to multi-task
• demonstrate a strong attention to detail and documentation control skills
• track multiple processes and follow up effectively
• work confidently across systems and databases
• engage stakeholders through strong communication skills and a collaborative approach.

Why work with us

• Play a key role in shaping solution architecture across a dynamic organisation.
• Join a values-driven team committed to innovation, inclusivity, and learner success.
• Competitive salary and professional development opportunities.
• Collaborative, future-focused work environment with opportunities to influence at scale.

Our application process:

To apply for this position, please submit your resume and a cover letter detailing your relevant experience and interest in the role.

Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuring we’re attracting applications from people with identities and perspectives that are as diverse as our students. 

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.