About AE 

Acknowledge Education is entering an exciting new chapter. With a refreshed leadership team and a renewed focus on innovation, growth, and student success, we are building on our 139-year legacy to shape the future of higher education and VET in Australia. 

We deliver programs across health & community services, social work, engineering design & construction, hospitality, and the Victorian Certificate of Education (VCE), with campuses in Melbourne, Sydney, Perth, Brisbane, and Adelaide. Each year we support more than 8,000 students to achieve their goals. 

Now, under new leadership, we are strengthening our academic vision, deepening industry connections, and investing in our people. If you’re looking to make an impact in an organisation with momentum, this is the right time to join us. 

• Permanent, Full Time 

As a Genuine Student (GS) Officer, you will be responsible for evaluating and processing international student applications to determine if they meet the Genuine Student (GS) criteria as outlined by the Department of Home Affairs and Acknowledge Education's internal policies.

You will work closely with the Admissions, Sales and Compliance teams, education agents, and prospective students to ensure that all applications are assessed accurately, ethically, and efficiently.

Key Responsibilities:

• Assess Genuine Student Requirement (GSR) applications to ensure students meet AE policies and visa requirements, including reviewing academic history, financial documents, and statements of purpose.
• Verify IELTS/PTE results and utilise CEP to evaluate qualifications against Australian education standards, supporting the assessment of genuine intent.
• Provide accurate, timely advice to prospective and current students, agents, and internal stakeholders to enhance the student experience.
• Manage enquiries via phone, email, and in person, ensuring professional and prompt responses while maintaining clear communication across teams.
• Support program administration, database and CRM management, and contribute to marketing initiatives, events, and other administrative tasks as required.

• Strong attention to detail with excellent risk assessment and problem-solving skills.
• Excellent verbal and written communication, with the ability to liaise effectively across diverse stakeholders.
• Highly organised, with strong time management skills and the ability to handle a high volume of applications under tight deadlines.
• Good understanding of the Australian student visa framework, Genuine Student (GS) requirements, and compliance obligations.
• Proficient in Microsoft Office, with strong administrative and technical skills (databases, CRM, reporting tools).
• Experience in a similar GS or compliance role in the international education sector, with knowledge of the ESOS Act (desirable).
• Cross-cultural communication skills, including multilingual abilities and familiarity with Nepal, the Philippines, and Vietnam (desirable).

Why join AE 

Now is the perfect time to join Acknowledge Education. With a refreshed leadership team and a renewed focus on innovation and growth, we’re building something special — and you can be part of it. 

• Opportunities to grow within the organisation 
• $1,500 annual professional development allowance 
• Incredibly committed and supportive team of student-centric professionals 
• Health insurance discounts through Bupa 
• Be part of a fast-moving, agile private provider where decisions turn into action quickly 
• Acknowledge Education is part of UP Education group – a leading education provider: https://www.up.education/ 

Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuring we’re attracting applications from people with identities and perspectives that are as diverse as our students. 

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.