Experience the highest level of appreciation at UM Baltimore Washington Medical Center — named Top Workplace in the Baltimore area by The Baltimore Sun two years in a row (2019 & 2020); Top Workplace in the USA for 2021!  As part of the acclaimed University of Maryland Medical System, our facility is one of three ANCC Pathway to Excellence® designated hospitals in Maryland. UM BWMC features one of the state’s busiest emergency departments, as well as a team of experts who care for our community and one another.  The University of Maryland Baltimore Washington Medical Center (UMBWMC) provides the highest quality health care services to the communities we serve. Our medical center is home to leading-edge technology, nationally recognized quality, personalized service and outstanding people. We have 285 licensed beds and we’re home to 3,200 employees and over 800 physicians. Our expert physicians and experienced, compassionate staff are connected to medical practices in the local community as well as at University of Maryland Medical Center in downtown Baltimore. For patients, this means access to high-quality care and research discoveries aimed at improving Maryland’s health.  Our physicians and nursing staff specialize in emergency, acute, medical-surgical and critical care. In addition, our medical center is home to many Centers of Excellence, offering expert outpatient health care.

General Summary

Under moderate supervision by the Practice Manager or Supervisor, the Practice Coordinator is responsible for performing multiple day-to-day practice operations to include clerical, billing, pre-admission registration, patient scheduling and surgical posting. 

Location: The position supports two offices; Glen Burnie and Queenstown, MD

Mission

All employees are responsible for extending the mission and values of Baltimore Washington Medical Center by dedicating oneself to providing the highest quality healthcare services to the communities we serve.    

Reporting Relationships

Reports directly to the Practice Manager or Supervisor.

Working Conditions

Works inside in a well-lighted and closed office environment.  May be exposed to frequent interruptions and multiple demands.  May, at times, be expected to adapt to a flexible work schedule.  Potential for minimal exposure to communicable diseases and hazardous materials requiring the observance of Standard Precautions and Safe Handling Practices.  This position has been classified as low or no exposure risk and does not require the completion of an annual testing, but may require "just in time" testing if the need arises.

Physical Requirements

Standing, walking, bending, and stooping is required.  Must be able to sit for most of the work period.  Speaking and hearing are necessary for conversations with callers, visitors and staff members.  Visual acuity for reading documents and computer terminal is required.  Manual dexterity for operating a keyboard and office equipment is required.  Lifting of less than 15 pounds and reaching for and handling of equipment and supplies.                  

DEPARTMENT SPECIFIC DUTIES AND RESPONSIBILITIES

The following description of duties is intended to describe the general nature and level of work performed by individuals assigned to this position, and shall not be considered as a detailed description of all the work requirements that may be inherent in the position.

Professional Responsibilities

General                                                                                                                                                              

• Maintains filing system in organized manner.
• Answers phone promptly in a positive professional manner.
• Responds to voice mail and e-mail promptly.
• Demonstrates ability to be flexible, adjusting to changes necessary for the efficient operation of the department.
• Utilizes appropriate customer relation skills when interacting with patients, family members, physicians, hospital and other health system staff, visitors, etc. to ensure all customers are treated with respect and dignity.
• Ability to work effectively as a team member, demonstrating commitment to group goals.
• Demonstrate effective communication methods and skills, using line authority appropriately.
• Prioritizes work responsibilities and manages multiple demands.
• Maintain confidentiality of all patient, employee and hospital information
• Attends hospital and departmental meetings as required or assigned.

Practice Operations                                                                                                                                     

• Schedule patient appointments. 
• Make confirmation appointment calls to the patients the day prior to the scheduled appointment.
• Verify patient benefits prior to appointment.
• Enter demographics into computer system.
• Post surgeries and obtain pre-certification for surgeries.
• Provide the necessary coordination between the surgeon and the referring physicians. 
• Provide patient with applicable information prior to surgery.
• Answer patients’ questions as appropriate or locate the proper resource person to talk to the patient to have their questions properly answered.
• Prepare patients’ charts for the following day.
• Type correspondence as needed.
• Assist in billing process and tracking of accounts receivables.
• Maintain complete and accurate medical records for each patient
• File test/reports and signed dictation in a timely manner.
• May provide practice start-up support as needed for the practice.
• Responsible for collecting appropriate co-pays and maintaining an accurate Close of Day balance.  Have all monies correctly tallied and make deposits ready for pickup each day.

Qualifications

HS diploma/GED required.  Bachelor’s degree in nursing, health care administration or business administration preferred.  Three years health care experience required.  Knowledge of practice operations, physician billing, collections and practice development preferred.  Specific experience within applicable practice specialty environment strongly preferred.

All your information will be kept confidential according to EEO guidelines.
Compensation:

• Pay Range: $19.50 - $27.31
• Other Compensation (if applicable):
• Review the 2025-2026 UMMS Benefits Guide

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