At Shore Regional Health, you can learn, grow and make a lasting impact on patients and families. You’ll experience the support of a collaborative work environment and a sense of collegiality unlike any other. Our comprehensive system has many locations and practice options to choose from throughout the beautiful Eastern Shore of Maryland.

General Summary

Under moderate supervision performs a variety of front and back office duties in the clinic. Provides initial preparation of patients prior to the physician’s encounter; assists physician in patient care activities; performs procedures under the supervision of physician; provides health education under the supervision of physician.

Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

• Assists physician during physical exams and procedures.
• Prepares in-office surgical suite for all procedures utilizing sterile technique.
• Ensures that charts for outside physicians are prepared for that day with appropriate forms and documentation.
• Assists staff with scheduling appointments, requesting medical information, test results, photocopying, filing and other tasks as assigned.
• Assists with obtaining authorizations or referrals needed.
• Maintains patient charts and ensures information is filed/scanned accurately.
• Functions as a collaborative team member; demonstrated commitment to group goals and teamwork.
• Prepare quotes to provide to patients during cosmetic consultation visits.
• Takes vitals on all patients to include height, weight, blood pressure and temperature.
• Completes patient history, medication documentation, and other orders as instructed by the provider.
• Maintains clinical equipment and notifies management of issues or concerns.
• Operates equipment in a safe and competent manner.
• Enters other pertinent patient data into EMR as requested by the provider.
• Works within scope and with providers to answer patient phone questions and complete refill encounters with appropriate documentation in the chart or EMR.
• Answers phones, screens calls, and communicates messages accurately and in a timely manner.
• Restocks and prepares exam rooms for the next day according to par levels. Notifies staff member responsible for ordering supplies when supplies needed.

Education and Experience 

1. High school diploma or equivalent. 
2. Completion of an accredited Medical Assistant program.
   1. Special circumstances to consider an exception may include: (1 year of supervised work experience in a medical assisting field within the last 3 years). These should be vetted by Human Resources Director and Department Director.
3. Current National certification through AAMA, NHA, AAH or AMT.
   1. Certification Includes:
      1. Certified Medical Assistant
      2. Certified Clinical Medical Assistant
      3. Registered Medical Assistant
4. Three (3) years of medical assisting and medical practice experience.
   1. Experience in a surgical practice setting preferred.
5. Current BLS certification. 

Knowledge, Skills and Abilities

• Previous experience using a business office suite, such as Microsoft Office, is preferred.
• Knowledge of medical terminology preferred.
• Travel to other SRH locations may be required.

All your information will be kept confidential according to EEO guidelines.

Compensation

• Pay Range: $21.50 - $30.12
• Other Compensation (if applicable): 
• Review the 2025-2026 UMMS Benefits Guide

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