The University of Maryland Medical System (UMMS) is an academic private health system, focused on delivering compassionate, high-quality care and putting discovery and innovation into practice at the bedside. Partnering with the University of Maryland School of Medicine, University of Maryland School of Nursing and University of Maryland, Baltimore who educate the state’s future health care professionals, UMMS is an integrated network of care, delivering 25 percent of all hospital care in urban, suburban and rural communities across the state of Maryland. UMMS puts academic medicine within reach through primary and specialty care delivered at 11 hospitals, including the flagship University of Maryland Medical Center, the System’s anchor institution in downtown Baltimore, as well as through a network of University of Maryland Urgent Care centers and more than 150 other locations in 13 counties. For more information, visit www.umms.org.

Shore Medical Group Primary Care

Locations: Easton/Denton

At Shore Medical Group/ Primary Care, a member of the University of Maryland Medical System, you can learn, grow, and make a lasting impact on patients and families. You’ll experience the support of a collaborative work environment and a sense of collegiality unlike any other. Our comprehensive system has many locations and practice options to choose from throughout the beautiful Eastern Shore of Maryland.

General Summary:

Under general direction, the Practice Manager is responsible for the operational management of one or more practice sites.  The Practice Manager assumes responsibility for ensuring the cost-effective delivery of quality patient care.  The incumbent will remain abreast of financial and operational growth goals for the department/practice and strategies for continued improvement in operating and financial performance. In conjunction with UMCMG leadership, the Practice Manager plays a strategic role in driving the operational efficiency and strategic plans for the practice(s).

Principal Responsibilities and Tasks:

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

Leadership:

• Drives the accomplishment of the facility’s operational goals as well as short- and long-term strategic plans
• Facilitates communication among physicians, staff, and administration, establishing a climate that encourages teamwork and promotes collegial collaboration among all team members.
• Participates as a leader or member of various committees as directed by leadership.
• Establishes and implements, communicates, and enforces policies and procedures that address daily operations of the practice, including communication of any program or policy changes. 
• Oversees the maintenance of the facility, assuring a safe, clean, and pleasant environment for patients and staff.  Negotiates and manages leases and space issues.
• Works closely with medical staff to make practices more efficient and effective through the application of practice management analysis.

Human Resources:

• Interviews, selects high-quality candidates, and trains new staff members
• Appropriately on-boards staff, following EEOC guidelines, background and reference checks, etc.
• Mediates or assists in the mediation of conflicts, differences, and misunderstandings between and amongst patients, staff, and physicians. Identifies potential problem areas and proactively addresses issues.
• Facilitates the functioning of a multi-disciplinary team; promotes staff input into decisions affecting the practice.
• Ensures practice has properly trained staff in sufficient numbers to always provide effective and efficient staff coverage, including back-up plans for sick leave and vacation.
• Evaluates and improves staffing and expectations to eliminate and/or reduce backlogs.

Management:

• Manage employee performance for direct reports, including:
  • Provides ongoing feedback and coaching. Completes formal performance reviews. Maintains employee records in the system.
  • Identifies and addresses performance and behavioral problems of staff; counsels and disciplines according to policy on corrective action. 
  • Recognizes and rewards performance.
• Evaluates and identifies staff development needs and plans and implements training based on those needs.
• Ensures staff are prioritizing work appropriately.
• Interviews and selects high-quality candidates and trains new staff members

Financial:

• Provides input for the development of budget and financial goals.  Gathers data and writes justifications for personnel, capital expenditures for equipment and supplies.
• Controls utilization of fiscal resources.  Evaluates, identifies, and makes recommendations for improving cost-effective delivery of care.
• Identifies equipment requirements for departments; researches for ordering of equipment and supplies, and makes recommendations.
• Interfaces with the Revenue Cycle Team for billing and collections agency and oversees charging, coding, and fee tickets/department/practice and plan for continued improvement in operating and financial performance.
• Ensures complete and accurate claims.
• Works collaboratively with the medical leadership to ensure budget and financial goals are met.
• Creates action plans to ensure budget variances are appropriately identified and corrected. 

Operations:

• Oversees and optimizes the utilization of practice management systems, applications, and electronic records
• Audits, reviews, and updates policies and procedures
• Oversees the maintenance of required department records.
• Assists in the collection of statistical data
• Assures proper functioning of necessary equipment, including preventive maintenance and quality control.
• Maintains CLIA certification and business licenses.
• Performs other duties as assigned.

Education and Experience:

• Bachelor’s Degree in a clinical or administrative field preferred.
• Two (2) or more years of supervisory experience in a healthcare setting is required.
• Two (2) years’ experience in one or both of the following:
  • direct supervision of administrative and/or clinical staff.
  • Physician practice billing, coding, quality assurance, and experience in the relevant area for the assigned department/care center/practice.
• Physician practice supervisory experience preferred.

Knowledge, Skills, Abilities:

• Strong operations and leadership skills required.
• Ability to analyze satisfaction, financial, and operational data and develop improvement plans.
• Knowledge of laws and medical terminology relating to the management and operations of physician practices.
• Ability to demonstrate diplomacy in communication and conflict resolution techniques.
• CPT, ICD-9/ICD-10 and HCPCS coding (for care center managers)
• Ability to partner and collaborate with physician leadership and work effectively with providers and physician site leadership.
• Excellent verbal and written communication skills.
• Ability to implement department policies and procedures and ensure adherence.
• Computer literacy skills are required in Microsoft Word, Excel, Outlook, and PowerPoint.
• Excellent organizational skills.
• Excellent customer service skills.
• Ability to travel to multiple sites is required

All your information will be kept confidential according to EEO guidelines.

 Compensation:

• Full-Time; Days M-F (7:30 am-4:30 pm)
• Pay Range: $33.40-$50.13/hr. (Based on experience)
• Other Compensation (if applicable):
• Review the 2024-2025 UMMS Benefits Guide

Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at [email protected].