University of Maryland Upper Chesapeake Health (UM UCH) offers the residents of northeastern Maryland an unparalleled combination of clinical expertise, leading-edge technology, and an exceptional patient experience.
A community-based, integrated, non-profit health system, our vision is to become the preferred, integrated health system creating the healthiest community in Maryland. We are dedicated to maintaining and improving the health of the people in our community through an integrated health delivery system that provides high quality care to all. Our commitment to service excellence is evident through a broad range of health care services, technologies and facilities. We work collaboratively with our community and other health organizations to serve as a resource for health promotion and education.
Today, UM UCH is the leading health care system and second largest private employer in Harford County. Our 3,500 team members and over 650 medical staff physicians serve residents of Harford County, eastern Baltimore County, and western Cecil County.

University of Maryland Upper Chesapeake Health owns and operates:
University of Maryland Harford Memorial Hospital (UM HMH), Havre de Grace, MD
University of Maryland Upper Chesapeake Medical Center (UM UCMC), Bel Air, MD
The Upper Chesapeake Health Foundation, Bel Air, MD
The Patricia D. and M. Scot Kaufman Cancer Center, Bel Air, MD
The Senator Bob Hooper House, Forest Hill, MD

Performs clerical duties for the department, schedules surgical procedures, enters data into the computer system, and answers telephones. Orders and maintains office supplies. Works independently organizing records, maintaining and updating forms, and updating the scheduling process. Compiles monthly statistics. Interacts with physicians, offices, visitors, team members and patients.  Assists in the maintenance of a clean and safe environment.

• Schedules all elective surgical procedures and provides the date and time of the posting within 72 hours of receipt.
• Obtains completed surgical scheduling forms and enters the required booking information.  If information is incomplete or unclear, then contacts the Surgeon and or their Office team members to obtain the necessary information. 
• Attempts to schedule similar types of cases in the same room to increase efficiency.  Utilizes the historical “cut to close” and historical “wheels in to wheels out” times when booking cases to accurately depict what is occurring in the OR rooms on the OR schedule. 
• Communicates special equipment, instruments and supply requests to appropriate Service line team leads and the Day Charge Nurse. 
• Refers conflicts and procedural questions to Perioperative Business Director or designee.
• Communicates any changes affecting the next day’s surgical schedule to the posting and other members of the health team impacted by changes.
• Acquires information about surgical procedures scheduled for the current day.  Takes the initiative to gain knowledge and self-educate on unfamiliar procedures.
• Initiates phone calls as required.  Utilizes customer service skills and professionalism in all communications. 
• Reports problems and resolutions of problems regarding patients, team members, visitors, etc. to team leaders and is able to recognize and respond appropriately to emergency situations.
• Develops and promotes a constructive, positive atmosphere within the work area by demonstrating the ability to maintain cooperation with and assist fellow health team members.  Acts as a preceptor for new team members.
• Assist and supports the front desk with answering phones, registering patients and other tasks as needed.
• Performs other duties as assigned.

Education & Training:

• High School Diploma or equivalency required
• College degree preferred.
• At least one (1) year clerical experience in a medical setting with computer experience is required.

Skills & Abilities: 

• Use in-depth knowledge of computers, printers and fax machines
• Utilize good telephone technique and communication skills
• Maintain a positive e and work under pressure
• Convey verbal and written information       
• Follow directions
• Perform simple mathematical functions correctly
• Respond to emergency situations appropriately
• Adapt hours of availability to variable and changing needs of the hospital, including all shifts
• Effectively function as a member of a collaborative team
• Independently organize and manage time effectively, setting appropriate priorities
• Complies with OSHA standards.

All your information will be kept confidential according to EEO guidelines.

Compensation:

• Full-Time/Days (10 hr. shift 7am-3:30pm 12 hr. shift 7am-5pm)
• Pay Range: $18.57 - $25.99/hr.
• Other Compensation (if applicable): 
• Review the 2024-2025 UMMS Benefits Guide

Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at [email protected].