University of Maryland Upper Chesapeake Health (UM UCH) offers the residents of northeastern Maryland an unparalleled combination of clinical expertise, leading-edge technology, and an exceptional patient experience.

A community-based, integrated, non-profit health system, our vision is to become the preferred, integrated health system creating the healthiest community in Maryland. We are dedicated to maintaining and improving the health of the people in our community through an integrated health delivery system that provides high quality care to all. Our commitment to service excellence is evident through a broad range of health care services, technologies and facilities. We work collaboratively with our community and other health organizations to serve as a resource for health promotion and education.

Today, UM UCH is the leading health care system and second largest private employer in Harford County. Our 3,500 team members and over 650 medical staff physicians serve residents of Harford County, eastern Baltimore County, and western Cecil County.

University of Maryland Upper Chesapeake Health owns and operates:

• University of Maryland Harford Memorial Hospital (UM HMH), Havre de Grace, MD
• University of Maryland Upper Chesapeake Medical Center (UM UCMC), Bel Air, MD
• The Upper Chesapeake Health Foundation, Bel Air, MD
• The Patricia D. and M. Scot Kaufman Cancer Center, Bel Air, MD
• The Senator Bob Hooper House, Forest Hill, MD

Business Operations Associate

Provides operational, programmatic and project specific support to clinical, operations and financial leadership in support of clinical activities in the hospital and/or ambulatory care networks.  Works with leadership to design, build and maintain operational data and tools for performance improvement and outcomes management within functional domain. 

Provides program oversight, operational programs, data collection, data analysis, dashboard creation and maintenance, KPI reporting, and supports development and execution of annual operating plan, annual budgets, service productivity, and performance improvement plans.

Analyzes requests for information, and identify existing data sources and/or develops data collection tools. Supports management team in working to achieve optimal hospital and ambulatory practice operations.  Provides specific programmatic and operational implementation and operations performance where required.

This position will work collaboratively with a variety of disciplines and stakeholders including clinical, administrative and finance leadership working constructively with groups to engage in performance improvement efforts.  The appropriate organizational resources will be utilized to analyze and interpret data including but not limited to inpatient, service line, operational, revenue, billing, receivable, and statistical reports as required.

When required provides reporting, presentations and outcomes metrics to be shared with UM UCH leadership and UMMS cross functional teams.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

Education & Training:  Bachelor’s degree in Business Administration, Health Administration, Finance or health-care related field required.  Master degree preferred.

Work Orientation & Experience: Minimum three (3) years of previous experience in health care operations required.  Previous work experience may be substituted for Master’s degree.  One (1) year of previous project management experience required.  Previous EPIC experience and demonstrated proficiency in data analytics and synthesis preferred.  Demonstrated experience in preparation and delivery of data and operational performance metrics.

Skills & Abilities: Demonstrated skill in: a) report generation; b) effective critical thinking; c) written and oral communications; d) analysis methodology; e) project and work planning; f) interpersonal g) presentation of data

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