THE MEDICAL HEART OF MARYLAND

University of Maryland Baltimore Washington Medical Center (UM BWMC) provides comprehensive primary and specialty health care to residents of Anne Arundel County and the surrounding region. As part of the University of Maryland Medical System, UM BWMC’s expert physicians and experienced, compassionate staff are connected to medical practices in the local community as well as at University of Maryland Medical Center in Baltimore. For patients, this means access to high-quality care and research discoveries aimed at improving Maryland’s health.

Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

• Leads teams in conducting performance improvement and process redesign workshops using
• appropriate analytic and facilitation techniques as the situation requires.
• Improves processes using performance improvement standards and methods, such as, Lean, Six
• Sigma, process mapping / re-engineering, and collaborative problem-solving techniques.
• Assist in collecting and presenting data analysis results and developing standard work within
• process areas and
• Leads the A3/IMPRV process and design for rapid process improvement workshops (RPIWs) and
• Value Stream support, including business justification, baseline and current state performance, and
• accurate scope for the project.
• Uses proven statistical analysis tools (e.g. Excel, Minitab) to determine trends, root causes and
• improvement in a process.
• Assists department leadership with understanding and assessing the implementation and the
• application of our Value Delivery System using analytical data and instructs as necessary to
• promote a culture of High Reliable Organization and continuous improvement.
• Measures current organizational and process performance using a variety of qualitative and
• quantitative techniques including one-on-one user interviews, user workshops, surveys,
• observational studies, training and statistical analysis.
• Develops process maps of existing and future state processes using appropriate techniques and
• software (Visio).
• Facilitate Lean tools and management training including topics such as change management,
• innovation, team engagement, and coach and mentor leaders going through their Lean leadership
• training.

Education and Experience

• 4 year / Bachelor’s Degree: Engineering, Health Care Administration, Nursing, Business or related
• field (Required)
• Lean or Toyota Production System training (Preferred or to be acquired within the 1st year)
• Lean / Six Sigma Black Belt (Preferred)
• Successful completion of departmental onboarding required within 6 months of hire.
• 2-4 years’ experience facilitating process improvement teams/ role as a change agent
• 2-4 years’ hands-on experience with process improvement methodologies and approaches at an
• organizational level, including process improvement events
• Training in continuous quality improvement and process management
• Experience in teaching and instruction of process improvement concepts

Knowledge, Skills and Abilities

• Demonstrated understanding of patient focused care and strong customer service
• Effective and strong team leadership and facilitation skills
• Demonstrated ability to apply structured continuous improvement/change management methods.
• Demonstrated ability to meet deadlines, managing across organizational teams.
• Ability to influence and coach for results at all organizational levels; ability to constructively engage,
• negotiate, resolve conflict and influence staff and leaders.
• Ability to present findings and recommendations to senior management and front-line staff.
• Interpersonal skills: Adaptable to change and teamwork.

All your information will be kept confidential according to EEO guidelines.