University of Maryland Urgent Care is proud to be a part of the University of Maryland Medical System, to offer care for a variety of non-emergency illnesses and injuries. UM Urgent Care focuses on providing a superior patient experience and ensures patients receive high-quality health care that is convenient and affordable. UM Urgent Care is respected and trusted by the communities we serve and our goal is to improve the everyday health of all patients. With multiple locations in Maryland, you can find a quality urgent care center near you.

Center Lead-FT
Aberdeen, MD-rotating shifts

Come take the Lead at our fast paced urgent care!  We are looking for highly motivated, self driven individuals to be their best self and serve as a leader amongst our team members.
 
Under limited direction, responsible for all day-to-day practice office operations including scheduling reservations, patient flow, physician assistance through triage of patients, collecting and processing billing and financial information, and representing the practice.  Help implement new policies and procedures.  Ensures that a productive working atmosphere is maintained and that friendly, courteous patient service is provided at all times. 

Responsibilities

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  These are not to be construed as an exhaustive list of all job duties performed by personnel so classified. These tasks are in addition to regular duties outlined in the job description for Medical Assistant.

• Fosters service culture through maintaining a positive attitude in all interactions with associates and encouraging that same attitude within them.
• Assigns daily duties and responsibilities. Co-leads team huddles.
• Coaches fellow teammates on successful completion of all daily tasks in accordance with established quality standards.
• Facilitates productivity and accuracy in completion of daily center activities, inclusive of daily operations task lists, reconciliation accuracy, and clean desk policy.
• Ensures center team lives service culture and key service deliverables with each patient interaction. Promotes and models on HEART behaviors.
• Ensures quality of care is maintained by strict adherence to patient experience guidelines and notification of physical center environment deficiencies.
• Escalates any operational or patient issues to Director of Operations/Associate Medical Director as warranted. 
• Ensures weekly inventory is completed and required supplies based on par levels ordered.
• Assists with enhancing the communication between clinical team and market leadership, identifying service and administrative gaps.
• Assists with implementation of and adherence to policies and procedures for Center teammates.
• Assists with the training, review of operations and evaluation of Center teammates in consultation with Human Resources and Director of Operations.
• Perform other duties as assigned.

Education and Experience

• High school diploma required
• At least one year of medical assistant experience is required.
• BLS / CPR Certification required.

All your information will be kept confidential according to EEO guidelines.