UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 Team UHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Union: Non-union
Number of vacancies:  1
New or Replacement Position: Replacement
Site:  UHN - West Park Healthcare Center
Department:  Respiratory Medicine 
Reports to:  Program Manager 
Salary Range:  $32.59 to $40.74
Hours: 37.5 per week
Shifts: Monday- Friday, Days
Status: Permanent Full-Time
Closing Date: March 27, 2026

Position Summary

The Office Supervisors are accountable for supervising the operational activities of Ambulatory Clinics:  Amputee, Prosthetics and Orthotics, Musculoskeletal, Spasticity, Physiatry, Geriatric, Seniors Mental Health, Respiratory, Pulmonary Function, Exercise and Sleep laboratories, Tuberculosis, Ears, Nose and Throat, Urology

The Office Supervisors are also the administrative coordinator for the Medical Director, Respiratory Rehabilitation, Respiratory, TB and Physiatry physicians and the National Sanitarium Association Chair in Respiratory Research.

Duties: 

• Provide administrative support to the Medical Director, Respiratory Rehabilitation Respiratory, TB and Physiatry Physicians by coordinating meetings and teleconferences, performing literature searches, preparing international and collaborative manuscripts and presentations, Fellowships, Residents and students.
• Provide administrative support to the NSA Chair in Respiratory Research and Physiatry Research, by coordinating research grant expenditures, maintaining accounts, overseeing study payments, approving expenditures, research salaries and generating monthly to yearly accounting reports.  Provide functional direction to researchers on resources available internally and externally related to their research.
• Provide RES laboratories and off-site Physiatry Clinics (Sudbury, Sienna Living) to achieve target business and operational goals.
• Assist with departmental budgeting by tracking all expenditures and assisting with annual preparations as well as maintaining Clinic supplies (office/clinical).
• Office Supervisors to provide cross-coverage during vacation/absences.
• Responsible for recruitment and performance appraisals of Unit Clerks and coordination of overall office operations including: staffing, planning and scheduling and the maintenance of cost centre budgets.
• Responsible for the day-to-day supervision of the unit clerks.  Provides direction and consultation to the Respiratory Research Assistants, Fellows, Residents.
• Format letters, memos and other physician-related correspondence, draft and send e-mails and update calendars. Develop and maintain manual and/or computerized systems for tracking information.
• Manage the Physician’s internal and external calendar by responding to meeting requests, scheduling/re-scheduling meetings and ensuring all relevant materials are received and/or provided in advance of the meetings/events and appropriately filed after meetings/events completion.
• Be aware of conditions and measures that may affect the safety of patients, residents, students, employees, volunteers, physicians and visitors including:
  • Compliance with the safety standards of the hospital and applicable legislation
  • Identification and prevention of safety issues and problems
  • Taking corrective action, where possible
  • Attendance at safety meetings/training/updates in accordance with the Centre’s standards
  • Monitor compliance and dialogue with staff regarding the prevention and identification of safety policies, standards and issues
  • Where applicable, ensure the compliance and awareness of patient safety
• Ability to work in a manner that exemplifies the core values of UHN- West Park Healthcare Centre
• Responsible for monitoring and authorizing research grant expenditures.
• Responsible for Ambulatory Clinic budget tracking and assist with budget preparation.
• Responsible for Respiratory Physicians and RES Laboratories OHIP billing submissions and reconciliation.
• Distribute mail, photocopy and answer telephone.
• Ensure program areas are adequately stocked with supplies/resources and track utilization of same.
• Maintain patients’ clinical records in accordance with WPHC policy.

• Community College Certificate Program (Administrative/ Business or Marketing) 
• Minimum 3 –5 years related office and/or healthcare experience and experience transcribing and/or understanding/utilizing medical terminology knowledge of medical terminology 
• Advanced computer skills (MS Word, Excel, Powerpoint, Outlook, Internet, Electronic Patient Record, Total Solution, Webex, Insight)
• Excellent communication, interpersonal and organizational skills (both written and verbal); resolution oriented 
• Demonstrated ability to manage ongoing relationships with external and internal customers
• Knowledge of marketing principles
• Demonstrated leadership skills
• Ability to work independently without supervision
• Ability to prioritize workload within a multi-task environment with multiple demands while multi-tasking
• Evidence of satisfactory attendance and punctuality

Desired/Preferred:

• Budget management skills
• Good computer skills
• Good communication skills (written & verbal)
• Good attention-to-detail skills
• Ability to maintain effectiveness when experiencing change in work tasks or the work environment; adjust effectively to work within new processes, requirements, etc.

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.