UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Union: non-union
Number of vacancies:  1
New or Replacement Position: New     
Site: Toronto General Hospital  
Department:  Communications
Reports to: Director, Strategic Communications, Communications and Brand Strategy
Salary Range:  $84,006-$126,005 annually
Hours: 37.5 hours per week
Status: Temporary, Full-Time (2 year contract)
Closing Date: March 11, 2026

Position Summary

University Health Network (UHN) is seeking a strategic and dynamic communication professional for the role of Communications Lead to support a complex, multi-year, enterprise-wide Human Resources Information System (HRIS) configuration and implementation project that will transform workforce management and improve operational agility and the employee experience at Canada’s Hospital. This role is critical to the the project’s success and is a unique opportunity to be a part of an exciting period in UHN’s workplace evolution. There is also a para

As Communications Lead, you report to the Project Change Lead and be closely integrated with the Communications and Brand Strategy department to develop and deliver communication strategies and tactics that align with organizational quality standards and best practices to drive awareness, understanding, and engagement, and ability across the organization.

Duties

• Develop and execute a comprehensive communications strategy that enables and supports effective:
  • Communication between the project team and internal working groups
  • Broadcast communication for enterprise-wide awareness and engagement
  • Strategic communication with external parties (e.g. unions, trade media)
• Work within the Communications and Brand Strategy framework to ensure all content aligns with enterprise goals, brand guidelines, and change management principles, including through use of templates
• Identify the need for new temporary communication channels tailored to the project while leveraging existing enterprise channels and establish channel guidelines
• Collaborate with the project’s Change Management Lead and Training Lead to support the overall change journey
• Create and maintain branded templates and toolkits for the project team
• Maintain central repository of project-related information and resources for TeamUHN (aka all staff)
• Contribute to engagement tactics that help move stakeholders along the change curve
• Serve as a strategic communications advisor at the project team table
• Support external communication related to the project
• Support the delivery of communication tactics including emails, intranet content, videos, and presentations
• Be a strong and effective ambassador of the project when interacting with stakeholders at all levels across the organization

Qualifications & Experience

• 7+ years work experience
• 3-5 years experience in an internal communication and/or change communication role, ideally in a large, complex organization
• 2-3 years experience providing communication support for a complex implementation project with considerable change impacts
• Proven experience in strategic internal communications, preferably in large-scale technology implementations.
• Strong understanding of ADKAR methodology and change management principles with demonstratable experience of executing using ADKAR and internal MarComm best practices
• Exceptional writing and editing skills
• Experience developing and managing multi-channel communication plans and monitoring their use
• Ability to work collaboratively across diverse teams and manage multiple deliverables simultaneously
• Strong listening, advisory, and influencing skills
• Creative problem-solver with a keen ability to identify root causes, adjusting messaging and delivery accordingly while also taking steps to prevent recurrence
• Adept with Microsoft Word, Excel, PowerPoint, Outlook, SharePoint, and Co-Pilot
• Health care experience is an asset
• Familiarity with HR practices and language is an asset

Attributes for Success

• Strategic thinker with a hands-on approach
• Comfortable navigating ambiguity and complexity
• Highly organized and detail-oriented
• Able to motivate others through influence
• Strong business acumen and decision-making skills
• Ability to understand diverse audiences and help project team adjust working group content accordingly
• Collaborative team player who thrives in a fast-paced environment

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.