UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Union: Non-Union
Number of vacancies: 1
Site: All UHN Sites
Department: Health Services
Reports to: Manager, Health Services
Hours: 37.5 per week
Shifts: 7.5 – 10 hour shifts; Days/Evenings/Weekends  
Status: Permanent Full-Time
Closing Date: December 19, 2025

Position Summary

The Administrative Assistant I is a key front desk role that exercises judgement and decision-making to provide clinic clerical services with a strong customer service focus.

Please note that this role will work out of multiple UHN locations:

• Toronto Western Hospital
• Princess Margaret Hospital
• Toronto General Hospital
• Toronto Rehabilitation Institute
• West Park Healthcare Centre

Duties

• Serve as the initial contact for individuals who require Health Services support with occupational injuries and disability case management, guiding them through the necessary procedures and forms
• Book appointments, answer phone calls, and respond to emails with a strong customer service orientation
• Ensure the efficient operation of the office, managing both electronic and physical document retrieval systems
• Provide support for meetings and events, including scheduling and coordination
• Assist with creating and generating reports in Excel
• Order office supplies, maintain inventory levels, and ensure timely restocking to support the efficient operation of the office
• Perform cross-functional responsibilities as assigned

• Completion of a recognized post-secondary degree
• Ability to work in a fast-paced environment, receiving phone requests, dispatching calls, and inputting data
• Competence in creating and generating reports in Excel
• Experience in website design and presenting other digital platforms
• Excellent written and verbal communication skills
• Strong organizational and time management skills
• Proficiency in Microsoft Office (Excel, Outlook, Word, Teams, Bookings, SharePoint)
• Direct customer service experience is an asset

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.