The University Health Network, where “above all else the needs of patients come first”, encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of ground breaking firsts and a purpose of “Transforming lives and communities through excellence in care, discovery and learning”, the University Health Network (UHN), Canada’s largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world. 

Union: SEIU - Clerical
Number of vacancies:  1
Site: West Park
Department:  Amputee Rehab
Reports to: Program Services Manager
Hours: 37.8
Wage Range: $25.45 to $26.85
Shifts: Days
Status: Permanent Full-Time
Closing Date: December 5, 2025

Position Summary 

The Receptionist-Clerk is responsible for greeting clients/patients, booking and billing patient appointments, and answering and directing calls for Rehab Plus. This function provides a warm friendly customer service experience as well as efficient clerical support.

Responsibilities:

• Greet patients/clients, enter patient/client data (EPR and scheduling/billing system), collect payments and provide receipts.
• Schedule appointments, confirm new assessments and log attendance to minimize cancellations, no shows and vacancies.
• Receive requests for service for the fee-for-service stream and books appointments accordingly.
• Ensure all relevant third-party billing data is collected and entered into scheduling/billing system (e.g. Motor-Vehicle Accident Benefits, WSIB information).
• Answer and direct telephone calls and queries from patients/clients, referral sources and staff; ensure messages are returned within 24 hours.
• Print routing sheets and pull/prepare charts for the next day.
• File charts/reports/other correspondence.
• Prepare charts for new patients/clients.
• Cross check and total daily payments to prepare for bank deposit, under the direction of the Office Supervisor
• Other Receptionist-Clerk duties, as assigned.
• Be aware of conditions and measures that may affect the safety of patients, residents, students, employees, volunteers, physicians and visitors including:
  • Compliance with the safety standards of the hospital and applicable legislation
  • Identification and prevention of safety issues and problems
  • Taking corrective action, where possible
  • Attendance at safety meetings/training/updates in accordance with the Centre’s standards.
• Ability to work in a manner that exemplifies the core values of West Park:  Excellence, Respect, Trust, Collaboration and Accountability.
• Evidence of good performance history and attendance record

• High School Diploma
• Completion of a medical terminology course preferred
• Medical Office Assistant Diploma/Certificate considered an asset
• Keyboarding skills 
• Familiar with computers
• 1-2 years of experience as a receptionist, preferably in a fast-paced hospital or clinic setting
• Excellent customer service and warm friendly telephone handling skills
• Excellent interpersonal skills including clear/concise communication skills (verbal and listening)
• Working knowledge of Microsoft Office suite Word and E-mail
• Ability to learn and apply computer software skills
• Able to use a calculator
• Demonstrated accuracy and attention to detail
• Ability to multi-task and prioritize work and customers
• Ability to work independently without supervision
• Evidence of satisfactory attendance and performance record
• Experience with Total Solutions considered an asset

Why join UHN?
In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.