UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto. 

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality. 

www.uhn.ca 

Union: Non-Union 
Number of vacancies: 1
Site: Toronto General Hospital
Department: Materials Management
Reports to: Manager
Hours: 37.5 hours per week
Shifts: Days 07:30 to 15:30 
Status: Permanent Full-Time
Closing Date: November 6, 2025

Position Summary:

The Clerical Assistant II plays a key role in supporting the daily operations of the Receiving department across UHN sites. This position is responsible for the accurate processing of incoming goods, resolving discrepancies, coordinating returns, and maintaining clear communication with internal and external stakeholders. The role upholds UHN’s standards for service excellence and ensures activities align with hospital policies and procedures.

Duties

Key Responsibilities:

• Process packing slips for incoming shipments and accurately enter the information into the SAP system, ensuring timely and organized recordkeeping for audit and tracking purposes.
• Investigate and resolve receiving issues across UHN sites, including missing or incorrect packing Slips, PO discrepancies, incorrect or misdirected shipments, and assist in tracking lost packages.
• Process hospital returns, repair shipments, and vendor returns using local and international couriers (e.g., Atripco, Purolator, FedEx).
• Process receipts for service-related purchase orders (Service POs) and coordinate with end-users to confirm that services were completed as expected.
• Prepare and submit KPI reports for the Receiving department as needed to support performance tracking and operational efficiency.
• Process incoming business cards for final distribution across hospital.
• Responsible for filing and managing internal documents within the Stores/Receiving department.
• Provide general support to the Receiving team by resolving inquiries related to incoming shipments with incomplete or incorrect delivery addresses on waybills, and by tracking shipments online. Assist with other duties as assigned

• Completion of Grade 12 or recognized equivalent.
• Minimum of six (6) months of recent, related clerical or administrative experience.
• Proficiency with computers, including experience using word processing, databases, and Microsoft Office applications (e.g., Word, Excel, Outlook); prior experience in a healthcare setting is an asset.
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Effective verbal and written communication skills.
• Excellent interpersonal, telephone, and customer service skills, with a professional and courteous approach.
• Ability to work independently with minimal supervision, as well as collaboratively within a team.
• Demonstrated ability to use sound judgment and problem-solving skills in handling routine and non-routine tasks.
• Consistent attention to detail and accuracy, producing work that aligns with hospital standards.
• Experience working in a healthcare or hospital environment is considered an asset.

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.