UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto. 

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality. 

www.uhn.ca 

UHN Connected Care

UHN Connected Care is known for our ability to deliver sustainable change management programs. Born out of a variety of province-wide projects, we are focused on the healthcare experience as a whole. We have worked with and for stakeholders across the care continuum and garnered strong regional knowledge, including electronic referrals, electronic health records and emergency management systems.

Early years saw us introducing core foundational items to achieve transformation. While there was a heavy technology lift to our projects, our work has always been successful because of an integrated project and change management delivery approach. We continue to look to the future to see where healthcare needs to go, seeking solutions within and beyond digital health to enable what we want to do.

Today, we break down barriers to change and connect people who want to solve these problems, bringing policy makers, funders, thought leaders, clinicians and patients to the table to build solutions together. Working with our partners to bring life to great ideas, we use these ideas to create change through sustainable, shareable practices.

To inspire and invent tomorrow’s care we look to three streams of work: 

1) With integrated care, we are collaborating with healthcare providers and system administrators from partner organizations to improve patient transitions from UHN into the community. Our goal is to improve patient satisfaction and their overall health outcomes by following the patient throughout their journey, including wherever possible providing needed care at home and digital solutions including remote care monitoring.

2) Our digital delivery team provides leadership and is driving change through partnerships at the local, regional and provincial levels and bring sectors together to design and implement an integrated system of care enabled by digital health. This dedicated and experienced team is able to pivot to priorities as they emerge and provide experienced delivery capacity to ensure meaningful adoption and sustainment of digital assets for Ontario Health Teams and health service providers in our health communities. 

3) Our Operations team advances the eReferral footprint in the Toronto region via the Resource Matching and Referral program. In addition, this skilled team provides leadership and operational support for the Integrated Care program.

Altum Health

Altum Health is a department within the University Health Network with over 250 employees across several regional sites (Toronto, Cambridge, Barrie, two Hamilton sites, Sudbury, Ottawa, Oakville, Ajax, Mississauga, Vaughan, Brampton, and Scarborough). We offer a full continuum of prevention, rehabilitation, and health care services to third party payors and individuals, including the Workplace Safety and Insurance Board (WSIB), employers, and insurers. Altum Health is the largest provider of WSIB Specialty Programs in the province of Ontario. 

We believe in providing “The Right Care. Always.” by offering client-centered services that address the physical, psychosocial, and behavioral issues related to injury or illness. We actively participate in business performance and outcomes measurement, continuous quality improvement and the education and training of the next generation of health and service professionals. Altum Health services prevent and manage acute and chronic injury as well as co-morbid conditions and integrate clients back into the workplace and home life. Our services result in positive outcomes and value to our clients and customers. 

Union: Non-Union
Number of vacancies:  1
Site: Toronto Western Hospital - Krembil Discovery Tower
Department:  Connected Care
Reports to:  Program Manager, RM&R
Work Model: Hybrid 
Hours: 37.5 hours per week
Salary: $79,190 - $98,982 annually 
Status: Permanent Full-Time
Closing Date: April 12, 2025

Postion Summary:

This position reports to the Program Manager, RM&R. The Senior Analyst is responsible for supporting program activities, solving problems and escalating risks for support. Working with the platform vendor, the Analyst will be integral to solving user issues related to application functionality, reporting requirements, development of new care types and implementation of new functionality/features. This role will also support projects to expand the use and adoption of the RM&R Platform throughout the Toronto Central Region.

The Senior Analyst will also be responsible for assisting the Altum IT Operations team; providing helpdesk, deskside, application, hardware, network, server, infrastructure, administrative support as required.

Duties:

• Development of detailed project plan to articulate time, resources, scope and risks in projects. Assist in the monitoring of project plans and project budgets where appropriate
• Develop project-tracking materials including status reports, dashboards, timeline overviews etc.
• Successfully support the planning, implementation and delivery of projects within an inter-disciplinary team environment and across care settings or organizations
• Support risk management by balancing client expectations, project scope and taking early action to resolve problems and escalate as required
• Provide direct support to clinicians for healthcare technology solutions (respond to tickets via telephone and email, plan and deliver training and develop education materials)
• Provide direct support to Altum users for technology solutions
• Support the Altum IT team with various IT administrative tasks
• Lead reporting, analysis and evaluation efforts of multiple programs and comprehensive program overviews for external and internal audiences
• Coordinate with users and stakeholders to determine requirements/specifications, work for consensus and contribute to achievement of goals. Identify information and data requirements necessary to define solutions
• Perform standard application testing, data analysis and/or system analysis
• Carry out workflow and process redesign activities, make recommendations for changes in workflow and support implementation of approved changes
• Apply change management and communication strategies to multiple stakeholders and organizations throughout projects
• Use the integrated delivery approach to ensure successful implementation and adoption of digital health services across a varied group of stakeholders
• Perform assignments and special projects in support of organizational objectives, often functioning across disciplines and areas of expertise
• Work somewhat independently with supervision. Able to receive an assignment, advance independently with scheduled check ins with manager to course-correct as required, and report escalations promptly
• Identify strengths and weaknesses of various alternatives and contributes to team recommendations for solutions that are practical and thorough
• Demonstrate ability to deliver end-to-end moderate-highly complex assignments and projects with moderate supervision. Work with direct leader to identify and resolve barriers and challenges
• Demonstrate critical thinking to ensure deliverables continue to align with project and program goals and vision; identify impacts of ongoing changes
• Demonstrate ability to lead a small group of students on moderate to highly complex projects
• Lead self and peers by conduct and example. Participate and contribute on assigned project teams or committees by assisting in the development of guidelines, procedures, standards, and monitoring for industry compliance. Provide assistance and/or training to designated staff members
• Inter-organizational and outside customer/vendor contacts required. Provide discussions and status reports on normal business processes in written, verbal or graphical form as required.  Ability to work well with people from different disciplines with varying degrees of technical experience
• Demonstrate excellent attention to detail and ability to concisely summarize information into visual presentations and written communications

• Undergraduate Degree preferred in Health Informatics, Computer Science, Business or related field
• Minimum 3-5 years Healthcare Application Support experience (showing progressive experience)
• Minimum 2-3 years IT Operations support experience
• Knowledge of project management (project planning, implementation, evaluation, risk assessment, benefits realization)
• Project Management, Business Analysis and Change Management certifications are assets
• Strong customer service orientation
• Knowledge and experience in developing and executing communications and adoption plans (e.g., stakeholder analysis, communication strategies and tactics, awareness campaigns, gathering user feedback)
• Applicable industry experience in leading projects that support client groups such as Health Care, Pharmaceutical, Finance, Human Resources, Telecommunications etc.
• Excellent interpersonal and client relationship skills
• Excellent attention to detail
• Strong analytical, prioritization, and organization skills
• Strong knowledge of digital health, healthcare or related
• Extensive knowledge in business systems analysis and problem recognition and problem solving abilities
• Excellent presentation, writing, and/or training skills
• Excellent team building skills, listening, coaching, group facilitation and conflict resolution skills
• Experience with Ranorex Studio GUI Testing software
• Foundational level of C# programming skills
• Proficient use of computer, software, and peripheral equipment, i.e., Windows, MS Office, MS Mail/Outlook, MS Project, MS Excel

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.