Customer Service Representative

  • Full-time

Company Description

The United Warehouse Company has been in business since 1915 providing customers with secure warehousing, transportation and distribution services, 3PL and contract packaging services. We operate well over a million square feet of ultra-modern warehousing and distribution facilities in multiple states throughout the Midwest. We offer temperature controlled storage, sanitary and food grade environments, secure outdoor storage, and an experienced team of contract packaging professionals to help you fill customer orders or complete packaging projects. 

Job Description

United Warehouse Company is seeking a qualified 

Customer Service Representative

 to join our growing team! 


As a Customer Service Representative, you will be the first point-of- contact to our customers - you will be the expert on your account(s). You'll need to be a great communicator, a brand ambassador and have a strong desire to possess the know-how to get the job done. You will be in charge of answering any customer inquiries, resolving customer issues, and maintaining a customer database of information. 

The person for this position should be particularly well organized and detail oriented. If you are independent, accountable, intelligent, detail-oriented and have a great attitude, we'd like to talk to you! The hours for this position are 1st shift, however, must be available outside of regular hours to assist drivers, warehouse operators, and customers with issues or changes in scheduling. 

This position is full-time, first shift – overtime and weekends are required, depending on customer need.

RESPONSIBILITIES
  • Be the voice of United Warehouse Company. This will entail heavy customer interaction via phone and email. We will expect that your interpersonal communication skills are strong in both capacities.
  • Manage customer accounts, from order receipt to delivery including order fill, transportation planning, on time delivery monitoring, exception management and supporting promotions, seasonal and new item launch management.
  • Investigate order/invoice processing problems and facilitates issue resolution with management assistance.
  • Keep detailed notes in our customer tracking system and be able to prioritize multiple tasks – the pace is fast and you’ll rarely be doing one thing at a time.
  • Embrace new challenges every day. Being adaptable and flexible are critical!
  • Follow up on items…and follow up…and follow up again!
  • Embrace your mistakes! You’ll inevitably make a few.
  • Help identify what we have missed.
  • Help us build a stronger company - every day.

Qualifications

REQUIRED SKILLS AND EXPERIENCE

  • Have 1-3 years of relevant communications based experience.
  • Have an understanding of the value of teamwork and how teams work.
  • Have a heightened sense of urgency, a heightened attention to detail and be able to communicate our customer offering.
  • Complete and maintain customer account-specific records with auditor like accuracy.
  • Must be able to work well in a self-managed team environment. This includes cooperatively scheduling work, vacation, hours and team task assignments.
  • Ability to maintain productivity and professionalism while under pressure to meet strict deadlines and balance multiple priorities; Displays attention to detail for both accuracy and content.
  • Judgment to resolve issues with the appropriate sense of urgency, including after standard business hours support.

HOW TO APPLY

Click on the “I'm Interested” button below to submit your resume or visit our website at www.unitedwarehouse.com and click on the "Careers" tab to complete an applicaiton online. 


Additional Information

All your information will be kept confidential according to EEO guidelines. Drug/Alcohol testing compliant with applicable statutes. For reasonable accommodation of disability during the hiring process call (918) 388-9066. 


I'm interested