{"uuid":"d479e71f-d519-42de-a7cf-31ab9673e4bf","applyUrl":"https://jobs.smartrecruiters.com/Unit44/744000148805464-servicenow-practice-lead-","jobAdLanguageCode":"en","jobTitle":"ServiceNow Practice Lead ","jobAdLocation":"Granada, Spain","employmentType":"Full-time","jobFields":[],"content":{"sections":{"companyDescription":{"title":"Company Description","text":"<p>Meet&#xa0;<a href=\"https://www.unit4.com/\" rel=\"noopener noreferrer\" target=\"_blank\">Unit4</a>.&#xa0;With over 40 years of heritage,&#xa0;we’re an agile, fast growing, Cloud company that is&#xa0;on a mission to&#xa0;redefine&#xa0;Enterprise&#xa0;Resource Planning (ERP) for mid-market people-centric organisations.&#xa0;&#xa0;</p><p>With our&#xa0;innovative, self-driving, adaptive and intuitive software, our customers can spend more time on meaningful high-value work.&#xa0;&#xa0;</p><p>At the heart of what we do lies a simple yet profound purpose:&#xa0;Improve how people work by focusing on what truly matters. —&#xa0;A powerful statement that enables&#xa0;different priorities for different people.&#xa0;</p><p>We’re shaping&#xa0;how work should&#xa0;feel,&#xa0;and we empower&#xa0;our&#xa0;people&#xa0;by providing them with the right tools to achieve the autonomy they need - it's what makes us unique.&#xa0;</p>"},"jobDescription":{"title":"Job Description","text":"<p>We are seeking&#xa0;a&#xa0;ServiceNow&#xa0;Practice&#xa0;Lead&#xa0;to serve as the architect and leader of our ServiceNow platform. In this role, you will&#xa0;be responsible for&#xa0;the strategic development, implementation, and management of the ServiceNow platform across the organization. You will lead a team dedicated to&#xa0;optimizing&#xa0;ServiceNow to support business processes, working closely with various stakeholders to ensure the platform meets current and future needs.</p>"},"qualifications":{"title":"Qualifications","text":"<p><strong><em>Key&#xa0;Responsibilities:&#xa0;</em></strong></p><ul><li>Serve as the lead architect for the ServiceNow platform, overseeing its configuration, implementation, and maintenance.&#xa0;</li><li>Lead a team responsible for the development and enhancement of the ServiceNow platform to meet business&#xa0;objectives.&#xa0;</li><li>Collaborate with stakeholders to&#xa0;identify&#xa0;business needs and ensure alignment with ServiceNow capabilities.&#xa0;</li><li>Develop and implement best practices for ServiceNow governance, security, and optimization.&#xa0;</li><li>Ensure seamless integration of ServiceNow with other enterprise applications and systems.&#xa0;</li><li>Oversee the administration and daily operations of the ServiceNow platform, ensuring its reliability, security, and performance.&#xa0;</li><li>Oversee license management, ensuring the organization&#xa0;remains&#xa0;compliant with ServiceNow licensing agreements.&#xa0;</li><li>Manage relationships with ServiceNow and third-party vendors, ensuring&#xa0;optimal&#xa0;service delivery and platform support.&#xa0;</li></ul><p><strong><em>Requirements:&#xa0;</em></strong></p><ul><li>Proven experience with ServiceNow as an architect or team leader.&#xa0;</li><li>Strong&#xa0;expertise&#xa0;in ServiceNow&#xa0;ITSM, CSM and HRSD&#xa0;platform development, configuration, and administration.&#xa0;</li><li>Strong understanding of ITIL best practices and ITSM&#xa0;and HR&#xa0;processes.&#xa0;</li><li>Knowledge&#xa0;of ServiceNow&#xa0;NowAssist&#xa0;AI (advantage)&#xa0;</li><li>ServiceNow certification (Administrator, Developer, or Implementation Specialist) is highly desirable.&#xa0;</li><li>Leadership skills with experience managing technical teams.&#xa0;</li><li>Excellent communication and collaboration skills.&#xa0;</li><li>Good English&#xa0;level.&#xa0;</li></ul>"},"additionalInformation":{"title":"Additional Information","text":"<p><strong>What we offer&#xa0;</strong></p><ul><li><p>a&#xa0;<a href=\"https://careers.unit4.com/our-culture\" rel=\"noopener noreferrer\">culture</a>&#xa0;built on trust and accountability - giving you the freedom and autonomy to be successful and make an impact&#xa0;&#xa0;</p></li></ul><ul><li><p><a href=\"https://careers.unit4.com/unit4-wellbeing\" rel=\"noopener noreferrer\">balance</a>&#xa0;- with our Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other great&#xa0;<a href=\"https://careers.unit4.com/benefits-and-reward\" rel=\"noopener noreferrer\">benefits</a>&#xa0;</p></li></ul><ul><li><p><a href=\"https://careers.unit4.com/Developmentandrecognition\" rel=\"noopener noreferrer\">growth</a>&#xa0;opportunities - we provide the tools and guidance required so that you can focus on what really matters to you and so, ultimately, you can achieve your best work&#xa0;</p></li></ul><ul><li><p>talented&#xa0;<a href=\"https://careers.unit4.com/our-people\" rel=\"noopener noreferrer\">colleagues</a>, role models and mentors - work, learn and be inspired by some of the best talent in the software industry&#xa0;</p></li></ul><ul><li><p>a commitment to&#xa0;<a href=\"https://careers.unit4.com/esg\" rel=\"noopener noreferrer\">sustainability</a>&#xa0;- with initiatives such as our Environmental, Social, and Governance strategy and Act4Good programme&#xa0;&#xa0;</p></li></ul><ul><li><p>a&#xa0;<a href=\"https://careers.unit4.com/diversity-equity-and-inclusion\" rel=\"noopener noreferrer\">safe and inclusive</a>&#xa0;working environment – supported by our Employee Resource Groups, which are open to all.&#xa0;</p></li></ul><p><strong>Our commitment to equity&#xa0;&#xa0;</strong></p><p>Unit4 is committed to ensuring equal opportunity for everyone. We make our hiring decisions solely based on skills, qualifications, and our current business needs. We know that diversity brings fresh perspectives, ideas, and solutions to our company. This is the essence of our culture. We also welcome and encourage people who are pregnant and/or parents-to-be to apply. If you would like to know more about our commitment to diversity, visit our blogs:&#xa0;&#xa0;</p><ul><li><p><a href=\"https://careers.unit4.com/blog/our-focus-dei-remains-central-who-we-are\" rel=\"noopener noreferrer\">Our focus to DEI remains central to who we are</a>&#xa0;</p></li></ul><ul><li><p><a href=\"https://careers.unit4.com/blog/inclusive-hiring-unit4-building-equal-opportunities-all\" rel=\"noopener noreferrer\">Inclusive hiring at Unit4: Building equal opportunities for all</a>&#xa0;</p></li></ul><p><strong>Background check&#xa0;</strong></p><p>This role may require security clearance required for customer projects and access to sensitive (customer) data. That means that after you have accepted our offer, we could ask for background checks. Subject to applicable local laws, such security checks may require disclosure of personal information including criminal record declaration, right to work, personal identification and work history. No worries – we'll handle it according to local privacy laws and keep your information safe. Questions? Feel free to reach out!&#xa0;&#xa0;</p>"}}},"company":{"name":"Unit4"},"isApplyAvailable":true,"postedDate":"2026-09-10T14:59:47.615Z","postedBy":{"name":"Inês Carriço","img":"/jobad/static/images/no_avatar.png"}}