Service Delivery Manager

  • Jill Lane, Sambourne, Redditch, United Kingdom
  • Full-time

Company Description

Unique:IQ are a forward-thinking, innovative software systems provider working predominately in the care, cleaning and facilities management sectors.

At the heart of everything we do is our customer and we pride ourselves in providing the highest level of service to our clients with innovative end to end solutions.

Based at our prestigious offices in Sambourne, Redditch, we are a small but ambitious team who share the same ethos and values and love to collaborate on anything innovative.

We are now looking for a dynamic and focus driven Service Delivery Manager to join our Operations Team to assist in delivering software solutions to our new and existing client base

Job Description

  • Attend client site to understand client requirements based on extensive Business Analysis 
  • Liaise with development teams to convert the Business Requirements to a functional specification 
  • Work with the Operations Team to execute the requirements in a timely manner managing the project based on the client requirements and timescales
  • Manage multiple client projects from initial requirements through to solution implementation
  • Training key players within the client on the system features and functionality
  • Provide on-going support and service in order to maximise on future growth and recognize potential up-sell opportunities
  • Identify key areas for improvement within the systems to improve functionality and user experience
  • Assist Sales Team to understand the scope of requirements and product capabilities
  • Monitor, control and  execute extensive product testing prior to a product release
  • Providing QA support to the development teams on new features and bug fixes, identifying issues and reporting in a concise and timely manner


Key Skills and competencies:

  • Ability to manage multiple projects (Required)
  • Business Analysis (Advantageous)
  • Excellent communication and interpersonal skills (Required)  
  • Team Player (Required)
  • Ability to multi task and prioritise customer requirements (Required)
  • Implementation of software solutions (Required)
  • Working knowledge of Agile development processes (Advantageous)
  • Awareness and interest in new technology / processes (Required)
  • Detail orientated and diligent (Required)
  • Good problem solving and analytical skills (Required)
  • Assisting clients at all levels to engage with the software and demonstrate the efficiencies (Required)

Additional Information


  • Salary depending on experience
  • Perkbox - giving you benefits, discounts and freebies
  • Team orientated environment where everyone's opinion matters