Service Delivery Manager

  • Jill Lane, Sambourne, Redditch, United Kingdom
  • Full-time

Company Description

Unique:IQ are a forward-thinking, innovative software systems provider working predominately in the care, cleaning and facilities management sectors.

At the heart of everything we do is our customer and providing systems and service to ensure they are able to provide the highest level of care to their clients.

Based at our prestigious offices in Sambourne, Redditch with a backdrop of rolling countryside, we are a small but friendly team currently experiencing rapid growth.

We are now looking for a dynamic and focus driven Service Delivery Manager to join our Operations Team to assist in delivering software solutions to our client base

Job Description

  • Attend client site to understand requirements and prepare a concise Business Requirements Document (BRD) based on extensive Business Analysis
  • Liaise with development teams to convert the BRD to a Functional Requirement Document (FRD
  • Work with the Operations Team to execute the requirements in a timely manner managing the project based on the client requirements and timescales
  • Project Manager multiple client projects from initial requirements through to solution implementation
  • Work with the client on the life cycle from initial requirements to successful implementation
  • Training key players within the client on the system features and functionality
  • Provide on-going support and service in order to maximise on future growth and potential up-sell opportunities
  • Identify key areas for improvement within the systems to improve functionality and user experience
  • Assist Sales Team to understand the scope of requirements and product capabilities
  • Monitor, control and  execute extensive product testing prior to a product release
  • Drive internal and third-party service review meetings to improve quality
  • Providing QA support to the development teams on new features and bug fixes, identifying issues and reporting in a concise and timely manner


Key Skills and competencies:

  • Project Management
  • Business Analysis
  • Excellent communication and interpersonal skills
  • Team Player
  • Ability to multi task and prioritise customer requirements
  • Working knowledge of ISO27001/BS EN 9001 Standards
  • Implementation of software solutions
  • Working knowledge of GDPR practices
  • Working knowledge of Agile development processes
  • Awareness and interest in new technology / processes
  • Detail orientated and diligent
  • Good problem solving and analytical skills

Additional Information


  • Salary depending on experience
  • Perkbox - giving you benefits, discounts and freebies
  • Team orientated environment where everyone's opinion matters