Uncommon Schools  is a nonprofit network of high-performing, public charter schools providing an outstanding K-12 education in historically under-resourced communities. We have proudly built schools that reflect our student population, with more than 60% of our teachers and staff across our network identifying as a person of color. Uncommon currently manages 53 schools serving more than 20,000 students in five cities: Boston, Camden, New York City, Newark and Rochester. We are proud that Uncommon graduates persist in and graduate from college at five times the rate of their peers nationally. We achieve this by offering strong academic, co-curricular, and social-emotional learning that prepares students for success in college and beyond.

As a member of Uncommon’s IT Support team, the ITSupport Manager will own workstreams that will help ensure the Team achieves its goals and objectives. Beyond technical knowledge, the IT Support Manager must have strong change management, planning, and communication skills in order to manage technology and processes at Uncommon’s scale and high standard. Star team members are focused, self-driven, fast, hold themselves and their work to a high standard, and own processes end to end. The IT Support Manager will report to the Director of IT, Support.

Relationship Management: Oversee successful processes and best practices for all ITSupport team members to build and maintain relationships with School Operations staff 

• Relationship/Use Case Management: Be the face of the D&IT Team, and the bridge between the D&IT Team and schools; deeply understand stakeholders’ goals and use cases for all ITSupport products and processes
• Trendspotting: Understand trends in the region and facilitate problem-solving 
• Alignment: Communicate & execute on opportunities for grade level or regional alignment, streamlining, and general improvement.
• Troubleshoot: Work with Product Owners to troubleshoot Tier 3 issues
• Rollout: Work closely with Product Management Teams to collaborate on the roll-out and support of any new technology platforms and any data integration work
• Partner with regionally-based RSO, school-based Directors of Operations

Tier 3 Data Expertise: Leads data analysis and management for the IT Support Team by:

• Efficient and Effective Root Cause Analysis: By quickly assessing and scoping problems, to determine root cause quickly before making recommendation on next steps
• Data transformation and manipulation:  Applies knowledge of data structures  to Uncommon systems (PowerSchool, Illuminate, SchoolMint, etc.) to assist with troubleshooting 
• Data Management: Understands databases, how data elements are related to one another 

Process Management: Manage key processes between D&IT and school-staff, including Report Cards/Progress Reports, HS Scheduling, Data Audits, HS Scheduling 

• Build/Maintain Process: Ensure there is a robust process plan in place to manage the work, update process after each cycle 
• Train ITSupport and School Staff: Build training materials/train internal and external teams on how to complete work
• Communicate: Build and execute communication plans for all work - including written guidance and verbal presentations 

Education Requirements:

• Bachelors degree required

Experience Requirements:

• 6+ years of working experience
• 3-4 years of directly related work experience
• 4+ years of experience with a Student Information System (SIS) and assessment platform
• 2 -3 years experience in a technical customer service role
• 1+ year troubleshooting complex data flows and technical issues in a technology ecosystem
• Basic knowledge of SQL and how to use data dictionaries to understand data structures
• Advanced skills in Excel and Google Applications (Pivot tables, Vlookup,Sheets, Forms, etc.)

Our people are what make us uncommon. It’s important to us that our compensation practices align with our values and enhance our ability to attract and retain talent.  Our compensation philosophy is focused on equity and fairness, retaining our talented staff and valuing their expertise, and transparency and clarity.

Compensation for this position:  The starting compensation for this role based in New York City is between $91,300-$107,400 and generally, we expect that qualified candidates in this location will be made an offer between $91,300 and $96,700. The starting pay will depend on various factors that may include but are not limited to professional experience, education, training, certifications, tenure with Uncommon Schools, and work location.  Because one of the things that we value is staff tenure in a role, we do not currently cap salary ranges.  Please note: ranges may differ for staff who work from a location other than New York City.

Benefits: We offer comprehensive, flexible, and competitive compensation,  benefits and perks that support the personal health, wellness, and finances of our staff and their families.

• Comprehensive Health Insurance

• Financial Planning & Wellness

  • 403(b) retirement savings plan and/or region specific Pension plan 

• Public Service Loan Forgiveness  Program  & 529 Savings plan

• Generous Time-Off plan aligned with school calendars

• Leave of Absence

  • 12 weeks of fully paid parental leave +

• Mental Health and Counseling support

• Relocation Assistance

• Other Perks and Discounts

Uncommon believes in the importance of being a diverse, equitable, and inclusive organization that enables our students and staff to thrive. We are committed to building an exceptional team that reflects the diverse backgrounds and experiences of our students. We also strive to ensure an inclusive community by creating a space for meaningful dialogue about issues of race and identity for our staff and students. As an equal opportunity employer, Uncommon provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We also ensure that individuals with disabilities receive all privileges and benefits associated with employment and are provided reasonable accommodations for the interview process and to perform core job functions. If you would like to request an accommodation, please email [email protected].