Salesforce System Manager

  • New York, NY, USA
  • Employees can work remotely
  • Full-time
  • Hiring Start Time: Immediate Start (Home Office)
  • HO Team: Information Technology and Data Management

Company Description

Uncommon Schools is a nonprofit network of high-performing, public charter schools providing an outstanding K-12 education in historically under-resourced communities. We have proudly built schools that reflect our student population, with more than 60% of our teachers and staff across our network identifying as a person of color. Uncommon currently manages 53 schools serving 20,000 students in five cities: Boston, Camden, New York City, Newark, and Rochester. We are proud that Uncommon graduates persist in and graduate from college at five times the rate of their peers nationally. We achieve this by offering strong academic, co-curricular, and social-emotional learning that prepares students for success in college and beyond.

Job Description

Internal title: CRM System Manager

Uncommon’s Data & IT (D&IT) team is undergoing an exciting transformation to improve technology operations and systems. We are seeking a skilled System Manager to drive developing, implementing, and leading execution of a comprehensive Customer Relationship Management (CRM) program - Salesforce. This role will act as the expert on all things Salesforce.

The CRM System Manager’s role is to supervise and maintain the installation, configuration, and support of the organization’s CRM software. This person will analyze and resolve CRM program issues in a timely and accurate fashion as well as hold responsibility for supervising data quality. The CRM System Manager will also apply communication and problem-solving skills to guide and assist the functional teams (Alumni Relations, Student Recruitment, Development, External Relations, Accounting, IT) on issues related to the design, development, and deployment of CRM software critical to business operations.

Qualifications

  • Bachelor’s degree or equivalent relevant certifications required
  • 6+ years work experience; 3-4 years of directly related experience
  • Experience running an ecosystem of similar complexity in a multisystem environment
  • Basic knowledge of SQL and relational databases
  • Demonstrated ability to diagnose issues, identify root causes, and implement effective solutions
  • Ability to find and prioritize critical-path activities, taking assumptions and contingencies for potential risks into account
  • Change management skills, and ability to manage up and influence partners without direct authority to make change
  • Experience providing documentation/insight into key aspects of projects (e.g. progress, achievements, etc.) for partners

Additional Information

Please note while this role is remote, we are currently not hiring staff working remotely from Alaska, California, Colorado, DC, Hawaii, Nevada, Oregon and Washington. Additionally, if you live in the NYC/Newark metro-area, you must be in person 3 days/week at our central office in Downtown. You will have the flexibility to work from home the other two days.

Our people are what make us uncommon. It’s important to us that our compensation practices align with our values and enhance our ability to attract and retain talent.  Our compensation philosophy is focused on equity and fairness, retaining our talented staff and valuing their expertise, and transparency and clarity.

Compensation for this position: The starting compensation for this role based in New York is between $91,290 to $107,400 and generally, we expect that qualified candidates in this location will be made an offer between $91,300 and $96,700. If candidates live outside of the NYC-area, the salary will be geodifferentiated. The starting pay will depend on a variety of factors that may include but are not limited to experience, education, training, certification, and location. Because we value staff staying in their roles over time, we do not currently cap salary ranges.

Uncommon Schools believes in the importance of being a diverse, equitable and inclusive organization that enables our students and staff to thrive. We are committed to building a talented team that reflects the diverse backgrounds and experiences of our students. At the same time, we work to ensure an inclusive community through creating a space for meaningful dialogue about issues of race and identity for our staff and students. As an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.