Operations Manager

  • New York, NY, USA
  • Full-time
  • Hiring Start Time: Immediate Start (Home Office)
  • HO Team: Special Projects

Company Description

Uncommon Schools (Uncommon) is a nonprofit network of high-performing public schools that are increasing the academic achievement of historically under-resourced communities and preparing students for success in college and beyond. Uncommon currently manages 54 schools serving more than 20,000 students in six cities: Boston, Camden, New York City, Newark, Rochester, and Troy. We have achieved outstanding academic results based on internal assessments, statewide exams, and graduation milestones.

Job Description

Position Overview

Uncommon’s Operations Manager is a cultural leader and operations extraordinaire responsible for ensuring an inclusive, positive, and productive work environment for Uncommon’s central office staff members. In this role, you will lead the team that manages operations for Uncommon’s central office in downtown Manhattan. You will also design and deliver the communications strategy to build community, lead change, and create equitable access to critical information. As a project manager, you will work with senior leaders from across the organization to further Uncommon’s mission and our vision for the central office. This position reports to the Senior Director of Special Projects and offers the exciting opportunity to develop professionally within a dynamic and growing organization.

Primary Responsibilities 

This full-time role requires on-site work at Uncommon’s brand new office in downtown Manhattan. 

Team Management

  • Lead and develop a cohesive and high-functioning operations team including a Receptionist and Office Manager to:

    • Manage daily operations and facilities management of Uncommon’s 24,000 sq ft central office

    • Ensure all front desk inquiries are addressed in line with Uncommon’s high expectations around employee support

  • Support direct reports to develop professionally through coaching and feedback

Project Management

  • Partner with Chief Real Estate Officer, Head of Talent, and Chief of Staff to lead capital projects to expand and redesign office sites

  • Work with Senior Director of Special Projects to coordinate strategic and annual planning for 20 central office teams

  • Set the vision for and manage the 20-person cross-functional Culture Committee responsible for monthly community-building events 

Operations Leadership and Facilities Management 

  • Lead strategic and annual planning for central office operations

  • Improve efficiency and impact through management of relationships with IT, vendor services, and building management

  • Develop and manage $.5MM budget in accordance with organizational and team priorities

  • Oversee implementation of COVID-19 mitigation measures, informing and communicating evolving policies and protocols 

  • Represent central office on cross-functional teams - e.g. related to health and safety, communications, etc.

  • Participate in Uncommon’s professional development on operational excellence


  • Design strategy to deliver communications across multiple platforms to build community, lead change, and create equitable access to critical information, including:

    • Work with senior leaders from across the organization to develop and facilitate central All Staff Meetings



  • Highly organized and a strong systems thinker
  • Excellent problem-solver

  • Strong project management skills and attention to detail

  • Strong relationship-building skills

  • Excellent communication skills

  • Ability to juggle multiple responsibilities

  • Experience developing team or organizational culture with the lens of diversity, equity, and inclusion

  • Experience with facilities management, preferred

  • Proficient with Microsoft Office Suite and Google Suite

  • 5+ years of professional experience

Additional Information

Uncommon Schools offers salaries commensurate with experience and a very generous benefits and vacation package. All staff members receive extensive professional development, and are equipped with a laptop computer and all necessary supplies.

Uncommon believes in the importance of being a diverse, equitable and inclusive organization that enables our students and staff to thrive. We are committed to building a talented team that reflects the diverse backgrounds and experiences of our students. At the same time, we work to ensure an inclusive community through creating a space for meaningful dialogue about issues of race and identity for our staff and students.  As an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

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