System Manager, Identity and Access Management
- New York, NY, USA
- Hiring Start Time: Immediate Start (Home Office)
- HO Team: Information Technology and Data Management
Uncommon Schools is a nonprofit network of high-performing charter public schools that are closing the academic achievement gap and preparing students from historically underserved communities for success in college and beyond. Uncommon currently manages 55 schools serving more than 20,000 students in six cities: Boston, Camden, New York City, Newark, Rochester, and Troy. Uncommon graduates persist in and graduate from college at rates far higher than their peers. We believe that every child deserves an outstanding education, and we are committed to working beyond the walls of our schools to achieve that goal through our professional development workshops, books, and district partnerships.
Uncommon’s Data & IT (D&IT) team is undergoing an exciting transformation to improve technology operations and systems! We are seeking a skilled System Manager to drive developing, implementing, and leading the execution of a holistic Identify and Access Management (IAM) program. This role will act as the specialist on IAM and collaborate with all levels of Uncommon Schools including Talent, Accounting, Finance, IT, and school-based teams. They will supervise the planning, prioritization, and execution of the IAM roadmap!
The System Manager, IAM is responsible for how users are given an identity - and how it is protected, including saving critical applications, data, and systems from unauthorized access while handling the identities and access rights of people both inside (staff and students) and outside the organization.
Core Duties & Responsibilities
- Evaluate and understand the current state of IAM at Uncommon. This includes the people, processes, and technology (OneLogin, Clever, Active Directory, Google Cloud/G Suite)
- Work closely with the D&IT leadership teams to address outstanding items and prioritize remediation
- Lean on deep subject-matter expertise in all areas of IAM including single sign-on, multi-factor authentication, privileged account management, password vaulting, role-based, just-in-time access, and domain design
- Identify and raise issues with technology partners and manufacturers
- Serve as a technical project manager to coordinate sophisticated or long-duration initiatives
- Establish, document, and communicate IAM services, capabilities, roadmap, policies, and procedures to key IAM partners
- Independently create detailed communication and change management plans for workstreams including simple, creative ways to explain sophisticated information for clear decision-making
- Act as point of escalation for issues with IAM systems
- Train IT Support team to handle common issues
- Deeply understand and represent partners’ goals and use cases to resolve the future state of IAM
- Understand and champion the appropriate long-term vision for the platforms
- Ensure user adoption of new processes by creating training materials and providing mentorship, guidance, support, and performance feedback to front-end users of our systems
Data Management and Reporting
- Partner with other IT team members on the data management function in their day-to-day operations (reporting, auditing, integration) to support processes related to identity and access management
- Under the guidance of the Director of IT and Data Governance, create and implement solutions, standards, and controls to ensure data accuracy and integrity in the current state and in anticipation of new systems
- Support the maintenance and upkeep of our existing and upcoming technology tools and understand the integration between them to find efficiencies and solve issues related to transactional work
- Contract & Payment: Lead renewal and payment of the yearly contract.
- Establish relationships with vendors, act as a liaison between vendor and Uncommon on any projects, and own school-level issues & difficult conversations.
- Partner concerns: Work with Director to handle vendor issues
- Develop, rollout and supervise policies as it relates to IAM
- Train end-users (staff and students) in security standard methodologies
- Recommended areas for improvement in the organization's security posture balanced with business objectives and priorities
Required Skills & Abilities
- Experience running an ecosystem of similar complexity in a multisystem environment
- Comfort diving into various content areas to problem solve and identify strategic next steps
- Demonstrable ability to diagnose issues, identify root causes, and implement effective solutions
- Ability to find and prioritize critical-path activities, making assumptions and contingencies for potential risks into account
- Maturity, flexibility, comfort with ambiguity, and a sense of optimism in the face of opposing demands and external pressures
- Strong organizational systems for both self and others to ensure accountability for timely, high-quality outcomes
- Excellent written and oral communication skills, with a diverse set of audiences
- Change management skills, and ability to manage up and influence partners without direct authority to make change
- Experience balancing detailed thinking with big picture strategic decisions proven through the ability to break down sophisticated projects into key achievements and concrete action steps
- Experience providing documentation/visibility into key aspects of projects (e.g. progress, achievements, etc.) for senior leadership and other partners
- Action-orientation with excellent follow-through skills
- Works well independently and in teams in a fast-paced, dynamic environment
- Comfort with collaboration, open communication, and reaching across functional borders
Preferred Skills & Abilities
- Prior experience working in schools and/or urban communities
- Experience handling the following IAM tools: OneLogin, Clever, AzureAD, G Suite
Uncommon Schools offers salaries commensurate with experience and a very generous benefits and vacation package. All staff members receive extensive professional development, and are equipped with a laptop computer and all necessary supplies.
Uncommon believes in the importance of being a diverse, equitable and inclusive organization that enables our students and staff to thrive. We are committed to building a talented team that reflects the diverse backgrounds and experiences of our students. At the same time, we work to ensure an inclusive community through creating a space for meaningful dialogue about issues of race and identity for our staff and students. As an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.