Customer Success Representative

  • Koszykowa, Warszawa, mazowieckie, pl
  • Contract

Company Description

At Unamo, we create simple and user-friendly e-marketing tools for both beginners and professionals. We give businesses and organizations the power to be more competitive in a tough, global market.

We’re looking for a people-focused, empathetic (yet assertive) and solutions-oriented Customer Success Rep to join our family at our HQ in Warsaw!

Job Description

As Unamo Customer Success Representative you will be responsible for:

  • Providing customer support of highest quality to every Unamo customer via emails, chat and video calls

  • Onboarding of new customers

  • Upselling and cross-selling of customers

  • Conducting demos and webinars on how to use Unamo tools

  • Actively preventing churn by monitoring health of clients and connecting with them when needed

  • Creating drip campaigns

  • Creating knowledge base materials on how to use our tools effectively

  • Working closely with the Product, Tech, Marketing and Sales Teams to achieve common goals

Qualifications

Requirements:

  • Fluent in Polish & English (min C1 for both is a must)

  • Excellent interpersonal, written and oral communication skills

  • Good organizational skills

  • Excellent time management and prioritizing abilities

  • Ability to work in a team

Nice to have (not required):

  • Good knowledge and understanding of SEO and Social Media

  • Experience in supporting both enterprise and SMB clients

 

Additional Information

Benefits:

  • Work in a fast growing SaaS startup with a friendly culture

  • A real impact on the company's performance and growth

  • No micromanagement

  • Flexible working hours & possibility to work remotely from time to time

  • Attractive salary (depending on your experience)

  • Shiny MacBook Air

  • Private Medical Care, co-financed MultiSport Card

  • Kitchen filled with delicious coffee, fruits, and snacks

  • Office in the beautiful Hala Koszyki

 

Please include the following sentence in your application/resume (application without it won’t be considered in the recruitment process):

“I hereby authorize Unamo Polska Sp. z o.o. to process my personal data included in my job application for the needs of the recruitment process in accordance with the Personal Data Protection Act dated 29.08.1997 (uniform text: Journal of Laws of the Republic of Poland 2016, item 922 with further amendments).”

If you want your application to remain in the Unamo Polska Sp. z o.o. database after the end of this recruitment process for purposes of future recruitment processes, please include also the following consent in your application:

“I give my consent to Unamo Polska Sp. z o.o. with its registered seat in Warszawa, address: ul. Koszykowa 61, 00-667 Warszawa to archive and use my personal data contained in the application for the purposes of future recruitment processes.”

We inform that the personal data Administrator is Unamo Polska Sp. z o.o., ul. Koszykowa 61, 00-667 Warszawa. The purpose of collecting and storing personal data is to conduct recruitment processes by Unamo Polska Sp. z o.o. Providing data is voluntary, but necessary for this purpose. Your personal data will be deleted when the current recruitment process is finished, unless a separate consent is provided. You have the right to access, correct, modify, update, rectify, request for the transfer or deletion of data, withdrawal of consent or objection.