With more than 160 sales and logistics facilities in over 70 countries, highly efficient in-house production and more than 6,000 employees, the Doka Group is one of the world’s leading companies for developing, manufacturing and distributing modern system formwork technology. Our strong and effective sales organization gives construction firms all over the world swift access to pathbreaking formwork solutions and services for all areas of cast-in-place building construction.

To continue building our high level of service for our customers, the Doka Group not only invests in its employees’ professional and personal career development but also sets great store by foresighted personnel planning. 

Are you passionate about Customer Service? Do you enjoy interacting with people? And are you looking for a new, rewarding opportunity right now?

Brilliant! We are looking for an outspoken Receptionist cum Sales Support to become part of our team.  If you are looking to work for a reputed international company within a multicultural team based in Dubai, then this role is an exciting opportunity for you.

As our Receptionist, you are serving as the first point of contact for our customers and clients, representing the organization and creating a positive impression through their interactions. Additionally, you'll work closely with our sales team, providing them with valuable support in their daily activities. If you're ready to embrace this new professional opportunity, we would love to have you on board with us.

Job Details

Reception

• Answer telephone calls, transfer and forward messages
• Greet, assist and direct visitors and clients
• Checking and segregating emails
• Register, copy, distribute and file all incoming faxes
• Monitor and order office and pantry supplies
• Allocation of pantry supplies
• Prepares office supplies for new joiners
• Sending and receiving documents through courier companies
• Take and arrange orders for lunch
• Arrange transport for guests/staff
• Prepare, scan, photocopy and file site reports

Sales Support

• File and maintain a log list of all LPO, order acknowledgement, online shop registration requests, NPS surveys, PQ requests and sales inquiries
• Send out order acknowledgment to clients
• Prepare reimbursement and expense claim forms
• Call clients to conduct customer satisfaction surveys/NPS and prepare a report out of the results

• Good knowledge of MS Office applications
• Previous experience as a receptionist/sales support
• Ideally: Qualification in Business Administration or related discipline
• Excellent customer service skills
• Friendly, patient character
• Confident, dynamic personality
• Good team player
• Good typing skills
• Ability to work unsupervised and under pressure

Years of Experience: 2-3 years

Qualifications: Bachelor's Degree or equivalent

Job Type: Full time

Location: Dubai, UAE