Concrefy, located in the TrafficPort in Venlo (NL), is an international innovative engineering company specialized in concrete technology. Under the claim "Fresh Thinking for Construction", Concrefy combines pioneering digital services with modern concrete technology. Modern (measuring) techniques and data analysis in pragmatic "Decision Support Tools" create added value for our customers.

Materials research, damage analysis and inspections are served from our own top-class laboratories and experts.Research and Development department serves as a company’s innovation engine to bring the industry to a new standard. Our objective is that our customers increase productivity while reducing the associated CO2 footprint and energy consumption.

The company culture is people-oriented, informal, and collegial. Core values of the company culture are honouring agreements and delivering quality, cooperation, respect for each other, continuing to learn and to innovate. Our fifty employees are entrepreneurial problem solvers who work together in a smart way to serve and support our customers with a fresh look and innovative technology. Specialists and technicians, creative and dynamic professionals with knowledge and affinity for construction technology, concrete technology and/or research will find in Concrefy the conditions and the ambiance to pioneer changes in the construction industry.

The Support Desk Engineer is responsible for providing expert guidance to Concremote users around the world. The Support Desk Engineer provides explanation, training and coaching of Concremote products and services to users, Key-users and Business Developers. As a Support Desk Engineer you are ‘the spider in the web’.

Concremote is a real-time cost-saving information system and decision-making tool for the construction site and in the (precast) concrete plant. The system measures the maturity of the concrete and the environmental conditions via digital sensors and calculates the real-time strength development.

The Support Desk Engineer is the contact person for Concremote users, Key-users, Business Developers, laboratories and concrete suppliers. The Support Desk Engineer supports the users, customers and colleagues in the worldwide construction projects through the web portal, email and telephone. He/she also participates in international meetings on site or online. The Support Desk Engineer is through his/her many contacts with Key-users a sparring partner for product development regarding extensions and improvements and the testing thereof.

You will be engaged in the following activities on a daily basis:

• Serve as the contact person for problems of technical nature (e.g., when using the web portal or sensors) towards customers, employees, or other users. Analysing and resolving the problem and informing the person of the solution and progress in a complete and timely manner;
• Ensuring that Concremote projects run smoothly in consultation with Concremote Support colleagues;
• Preparation and supervision of concrete calibrations. You are in contact with laboratories and users all over the world;
• Instruct, train and coach Concremote portal users. (e.g., Key-users and Business Developers);
• Supporting Account Managers and Business Development in the technical (commercial) marketing of Concremote products and services, and other products and services of Concrefy;
• Achieve effective internal communication (both formal and informal);
• Reporting to the supervisor, solicited and unsolicited;
• Performing daily checks to identify problems early;
• Working on telephone and on-call shifts;
• Visiting (international) customers to make adjustments or improvements on site;
• Proactively contributing to the improvement and optimization of (the application of) the Concremote system by recording the gained knowledge and experience and to share it with Key-users and Business Developers;
• Making and testing concrete cubes in the laboratory;
• Develop and test (new) features and releases.

• You have a higher professional education (hbo) work and thinking level;
• You have knowledge of concrete (technology), are an expert and have experience with the processing of concrete;
• You have knowledge of ICT and technology;
• You have a good command of the English language verbally and in writing. Command of German, Dutch and other languages is a benefit;
• You have completed a construction engineering course, preferably in the field of Concrete Technology;
• You have (some) years of work experience in construction, preferably technical (commercial);
• You are willing to work (telephone) on-call shifts in the evenings and weekends (in alternation with your colleagues);
• Anticipating unexpected situations and thereby supporting others is no problem for you;
• You can handle stress and adapt easily, you are flexible, customer-oriented and always open to learn and collaborate;
• You are characterized as an efficient and successful employee;
• You continuously improve yourself and your team in terms of content and process by learning and sharing new innovative developments and experiences. 

This position offers you versatile work and a stimulating, innovative, sustainable and digital working environment with collegial employees. You will have daily contact with colleagues and customers all over the world and you will have optimal opportunities to get the best out of yourself. You will also have the opportunity to work partially from home.

We offer a good salary based on your experience and knowledge level. You will also receive 28 days of vacation, a pension allowance and reimbursement of your travel expenses. To ensure that you can perform your work properly, a laptop and a cell phone will also be made available to you. 

Concrefy is growing and therefore we are looking for a new Support Desk Engineer for the Concremote department. Do you want to make an impact on the success story of Concrefy and are you looking for a new long-term, internationally oriented and professional challenge?

Location: Venlo