Doka’s expertise in formwork technology is unparalleled in the industry and we are proud of the difference we make globally!  “It’s not just formwork – it’s DOKA” is impressively demonstrated worldwide in buildings like the Burj Khalifa (Dubai), in hydroelectric generating stations like the Keeyask (Nelson River in northern Manitoba) – and in parts of the Brenner Base Tunnel (European Alps). Collaborative teamwork of nearly 7000 employees in over 160 distribution/logistics facilities in more than 70 countries is one of the primary reasons behind our success. With more than 150 years of history as a family owned company, we recognize and appreciate our employee’s work every day by rewarding them with flexible work hours, competitive wages, bonuses, training/development opportunities and a comprehensive group benefits program including RRSPs.

Summary of Position

The CMO Coordinator will assist in the administration of the daily work of the Operations Department including assisting the Operations Manager with month end closing duties.  He/she will collaborate with the Sales team to handle all aspects of servicing accounts. This includes but is not limited to order processing and invoicing, inventory management/control, processing returns, voids, branch office and equipment logistics, yard operations.

Reporting Structure:

This position reports as follows:

Directly to:       Operations Manager

Indirectly to:    Branch Manager – {Region}

As Required:   The Head of Operations - Canada, the Managing Director(s) of Canada and the Head of HR - Canada

Responsibilities

• Manages and maintains all aspects of customer accounts and the order process including order placement, order entry, follow up, price verification and product inquiries, using an in house order processing system;
• Communicates with customers/sales personnel regarding product availability, delivery dates, order cancellations, and order status via phone, fax and email in a fast-paced environment;
• Connects on a daily basis with all levels of staff in all departments (Sales, Engineering, Operations, Finance) and Yard personnel etc. to ensure customer needs are met;
• Able to effectively handle a high volume of calls and respond to inquiries or resolve issues in a timely manner;
• Timely communicate issues that affect the original order status; 
• Accurately handles pricing, order entry billing and credit requests on a timely basis;
• Identifies and researches any order processing system inaccuracies, recommends solutions and takes action ensuring corrective measures are immediately implemented;
• Manages the back order process and consistently ensures that back orders have been satisfied;
• Identifies insufficient inventory and notifies logistics/operations personnel to ensure the procurement and equipment transfer process begins immediately;
• Reviews order confirmations to confirm accurate billing;
• Consistently quotes the correct custom item cost price and list price to both the customer and salesperson;
• Confirms freight costs are added to all orders except customer pick up orders.

Other Responsibilities/Peripheral Functions

• Handles special projects as assigned including participating in company committees/teams;
• Works flexible, additional hours as required;
• Continually builds on personal product knowledge;
• Assists in ensuring safe working practices and environment;
• Complies with all corporate policies and business practices.

Qualifications/Technical Proficiency

• High School Graduate;
• Associate Degree in Business Administration or related field a plus;
• 1-3 years related experience (customer service, business administration, or logistics preferred);
• Possesses strong problem resolution skills;
• Strong interpersonal, communication, organization and follow-up skills along with a strong numerical aptitude required;
• Effectively manages multiple tasks and handles all responsibilities with a strong sense of urgency;
• Able to manage time effectively, take initiative, manage and adjust priorities;  
• Excellent communication skills including an excellent command of English (speaking, reading, writing);
• Qualitative abilities including strong analytical skills, technical proficiency and effective problem solving skills;
• Proficient using Microsoft Office applications;
• Willing and able to learn new products, concepts and techniques and computer software programs;
• Team player able to work independently in a results-driven, fast-paced environment.

Problem Solving

This position requires the ability to support the branch office and serve as a liaison to the customers and sales personnel resolving issues at times on short notice with minimal information.

Communication

Extensive daily interaction with colleagues, management and customers.  Consistently delivers high standards of customer service and communicates effectively.

Mental Effort

This position requires the ability to think strategically.  The position requires the ability to work in a fast-paced environment, to be organized and to manage time in order to meet deadlines.

Working Conditions

Working conditions of an office environment: dry, cool, and well lit.

If you have a passion to support business accuracy and development, we look forward to receiving your application for this new role!

This position may be used to fill more than one position and will remain open until suitable candidate(s) are located.  If interested, please submit your resume as quickly as possible as interviews will be conducted intermittently.

To qualify:

• applicants must currently reside in Canada and must be authorized to work for any employer in Canada (Permanent resident or Canadian work permit holder);
• must clearly state their desired salary expectations in their cover letter;
• should preferably reside within local area of the facility as  there is no relocation allowance designated for this position.

Important note for remote work - this role is set to work within the office but you may be asked to work remotely, as required.  Working remotely is not guaranteed.

Doka is an Equal Opportunity Employer.  A company of the Umdasch Group.