Customer Service Representative (Distribution Center)

  • Full-time

Company Description

It's more than job. It's a passion.

Doka is one of the world’s leading companies for developing, manufacturing and distributing formwork solutions for use in all fields of the construction sector.  The Doka Group is a company of the Umdasch Group and employs more than 6,000 people in over 70 countries.

Job Description

Summary of Position

The Customer Service Representative will handle all aspects of servicing accounts including but not limited to order processing, freight management and invoicing, inventory management and control and administration of the daily operations. 

Job Description

Responsibilities

  • Manages and maintains all aspects of internal customer accounts and the order process including order placement and order entry, follow up, price verification and billing, using an in house order processing system.
  • Communicates regarding product availability, delivery dates, order cancellations, and order status in a fast-paced environment.
  • Interfaces on a daily basis with Supply planning and Yard personnel etc., to ensure customer needs are met.
  • Able to effectively handle a high volume of calls and respond to inquiries or resolve issues in a timely manner.
  • Identifies and researches any order processing system inaccuracies, recommends solutions and takes action insuring corrective measures are immediately implemented.
  • Identifies insufficient inventory and takes the necessary actions.
  • Prepares the loading plans for Yard personnel and orders the transport.

Other Responsibilities/Peripheral Functions

  • Flexible to work additional hours as required.
  • Continually builds product knowledge.
  • Assists in ensuring safe working practices and a safe working environment. 
  • Complies with all corporate policies and business practices.

 

 

Qualifications

Qualifications

Qualifications/Technical Proficiency

  • High School Graduate
  • 1-3 years related experience (customer service, business administration, or logistics preferred).
  • Strong problem solving and analytical skills.
  • Strong interpersonal, communication, organization and follow-up skills along with a strong numerical aptitude required.
  • Effectively manages multiple tasks and handles all responsibilities with a strong sense of urgency.
  • Able to manage time effectively, take initiative, manage and adjust priorities.  
  • Excellent communication skills including an excellent command of English (speaking, reading, writing).
  • Proficient using Microsoft Office applications.
  • Willing and able to learn new products, concepts and techniques and computer software programs.
  • Team player able to work independently in a results-driven, fast-paced environment.

Communication

Extensive daily interaction with colleagues, management and customers.  Consistently delivers high standards of customer service and communicates effectively.

Mental Effort

This position requires the ability to think strategically.  Position requires the ability to work in a fast-paced environment and the ability to be organized and manage time to meet deadlines.

Working Conditions

Working conditions of an office environment: dry, cool, and well lighted.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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