Doka Group, a subsidiary of the Umdasch Group is one of the world’s largest manufacturers and suppliers of formwork products and systems with more than 160 sales and logistics facilities in over 70 countries. From its headquarters in Austria, Doka’s heritage of innovation has positioned itself as a front runner in creating disruptive technologies for the construction market, with an emphasis firmly placed on supporting the needs of its clients.

Covering some of the fastest developing economies in the global construction market, Doka’s Middle East & Africa office oversees operations from Cape Town to Istanbul. Based from its regional headquarters in Dubai, which includes both offices and a distribution centre, Doka’s MEA operation has been structured to provide maximum agility for its subsidiaries, allowing it to react quickly to market changes and to extend the highest levels of support for its clients.

Doka’s MEA office covers the following subsidiaries: United Arab Emirates, Saudi Arabia, Qatar, Oman, Kuwait, Lebanon, Jordan, Turkey, Egypt, Nigeria, South Africa and Mozambique.
Doka’s MEA Office also supports projects across the African continent and Central Asia.

• Responsible for Customer Service (CS) and Material Logistics processes in MEA
• Support, inform and develop the MEA countries in all aspects of CS
• Implement and maintain group-wide standards and processes
• Develop optimisation concepts, improve processes and share best practices
• Ensure and maintain reporting transparency in regards to CS and Material Logistics
• Coordinate and execute trainings for CS employees in the region including regular qualification assessment for each country within the region
• Act as link and MEA voice between Headquarters and MEA countries
• Support implementations and improvements of relevant software tools and apps
• Support and ensure accurate forecasting of market deliveries and returns in MEA countries
• Trigger, support and drive inventory optimization measures to reduce slow-/non-moving material
• Support escalation of material non-availability to Distribution Centre Middle East and Supply
• Coordinate closely with the Regional Operations team
• Other tasks upon request of Head of Operations Region MEA

Qualifications / Knowledge / Experience

• Min. 5 years experience in CS and Material Logistics environment
• Profound knowledge of Commercial and Supply Chain processes
• Degree in Business, Supply Chain or Operations related studies as well as team management experience are an advantage

Skills / Characteristics

• Excellent communication, intercultural and problem-solving skills
• Ability to work under pressure and go the extra mile
• Strong analytical skills
• Well organised and efficient
• Process and improvement driven
• Pro-active and solution/target oriented
• Resilient and decisive
• Be a role model and inspire
• Excellent English