Ulbrich Stainless Steels & Special Metals, Inc. is a high-precision, value added processor of Stainless Steels, Nickel Alloys, Titanium Alloys, Cobalt Alloys, Niobium, Tantalum, Nitinol for a wide range of difficult-to-manufacture, niche-market applications such as aerospace jet engine seals, nuclear reactor fuel cages, heart pacemaker containers, PV ribbon, computer chip substrate, chemical processing tower components, automotive airbag burst disks, automotive oxygen sensors, medical catheters, and cell phone key pads.

The material is made in the forms of precision strip and Ultralite foil, shaped (profile) wire, and precision flat wire in micro dimensions. This company was established in 1924, is a Connecticut company, and is privately held. It has 9 wholly owned subsidiaries located in the US, Mexico, Canada, and Austria employ over 700 people worldwide. The Corporate Headquarters and principal technology center is located in Connecticut. Our continued growth and expansion translates into career opportunities in many areas and locations. We are on the cutting edge of many new technologies and product applications and our future is an exciting one.Come grow with us and be part of our promising future!

We have an immediate opening for Technical Support Specialist at Ulbrich Specialty Wire Products in Westminster, SC.  This position will investigate and resolve software and hardware problems of computer users.

Specific areas of responsibilities include:

• Answering,  evaluating, and prioritizing incoming requests for assistance from users on hardware, software, networking, telephone and other computer-related technologies;
• Determining whether problem is caused by hardware, software or applications and determine source;
• Handling problem recognition, researching, resolving and following-up on routine user problems, opening up a case and referring more complex problems to second level support;
• Logging and tracking calls using helpdesk software and maintain history of records and related problem documentation;
• Analyzing and evaluating incident reports and making recommendations to reduce help line incident rate;
• Communicating with software and hardware vendors to request service regarding defective products;
• Training users on software and hardware on-site or recommend outside contractors to provide training;
• Installing personal computers, software, and peripheral equipment; and
• Coordinating installation of hardware and software, and implementing procedural changes.

Qualified candidates should possess an Associate’s Degree in business, computers or a related field, plus a minimum of 2 years similar experience. Excellent communication skills to include face-to-face, telephone, and written communications are necessary. Proficient with installing and troubleshooting a variety of hardware and software applications; working knowledge of commonly-used concepts, practices and procedures necessary to performing position responsibilities; basic knowledge of company computer systems and capabilities.

This position offers a competitive salary and attractive benefits and the opportunity to expand skills within a company that offers a diverse workforce and a welcoming company culture. 

Ulbrich is an Equal Opportunity Employer

M/F/Disabled/Veteran