Local IT Technician (f/m/d)

  • Full-time
  • Flexible Working Organization: Office-based

Company Description

Ubisoft’s 20,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving game-changing challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown. 

The teams at Ubisoft Mainz are engineering some of Ubisoft’s biggest blockbusters. Operating from a historic city in the heart of Germany, the studio develops games pushing the limits of the genre like the acclaimed Anno 1800 and lends decades of expertise to AAA co-development projects like Tom Clancy’s Rainbow Six Siege and the upcoming Beyond Good And Evil 2.  

Job Description

As our new Local IT Technician (f/m/d) at Ubisoft Mainz, you are responsible for delivering support for the local site employees. You enable production to deliver entertainment via information and the newest technology to enrich players' lives. 

What you will do: 

•    Offer on-site and remote support to end users within the local responsibility
•    Incidents and Requests management
•    Manage local infrastructure (example, servers and network) where required
•    Ensure approved security best practices and policies are being applied 
•    Provisioning and maintaining the employees work environment
•    Interact with external vendors regarding support requests
•    Strive to continually improve IT policies and processes
•    Provides support for events & meetings
•    Support employees during equipment moves
•    Maintain the IT asset inventory
•    Build and update documentation

Qualifications

What you bring:

  • Relevant education in Information Technology or equivalent experience
  • 2+ years of experience in technical support to end users (Workstations, Laptops, Smartphones)
  • Excellent knowledge of Microsoft operating systems
  • Excellent knowledge of the Microsoft Office suite
  • Good English skills (spoken and written)
  • Good knowledge of networking, cabling
  • Good dexterity and ability to perform manual labor
  • Good knowledge of SCCM, Active Directory
  • Great sense of customer service
  • Great team spirit
  • Good listening, communication, and organizational skills
  • Ability to make decisions and work autonomously in a fast-paced innovative environment

Nice to have:

  • Linux knowledge
  • Knowledge of multimedia equipment
  • Scripting ability (batch files, PowerShell)
  • Mac OS X knowledge
  • MCSE, MCSA or MCP certification
  • Knowledge of agile methodologies

What to send our way:

  • Your CV, highlighting your education, experience and skills 
  • A cover letter including your earliest starting date, expected salary and why you would like to join us 

Additional Information

Your benefits:

  • Relocation Support: We offer financial support in form of a cash allowance and assistance with accommodation search and settle-in support via our relocation partner, for international candidates we offer visa assistance 
  • Ubisoft Blue Byte Academy: We offer multiple opportunities for you to discover your full potential and develop yourself in various areas. Guest speakers from the industry, workshops and access to our training and development platform 
  • Discounted Games: Discount on employee game orders & free Ubisoft games on Ubisoft Connect 
  • Monthly Mobility Budget: 80€ per month that can be used on bicycle lease, parking spot rental or public transportation ticket 
  • Up To 350€ Childcare Support Per Child Per Month: In addition, we also offer 5 ‘care for ill children days’ per child per year 
  • Self-study And Training Hours: You have access to our in-house library 
  • Company Pension Scheme: We offer an attractive scheme through salary sacrificing in which the employer also matches contributions 
  • Gym Subsidy: We contribute 50% (up to a maximum amount of 25€) towards the monthly cost of a gym membership of your choice 
  • English And German Classes For Free: Good to know: Our main language in the studio is English 
  • 26 Days Paid Vacation Per Year: Additionally, you will get half a day off on Christmas Eve and New Year’s Eve and approximately 11 bank holidays in the Mainz region 
  • Corporate Benefits Web Portal: With employee discount programs for affiliated retailers, shops and service providers   

We offer a highly motivating challenge for team players interested in showing personal initiative in an innovative and international company. If you are passionate about video games and would like to join an industry leader - please apply via our career portal. 

For further information, please check https://mainz.ubisoft.com/en/.

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