IT Ops Manager - Network

  • Montreal, QC, Canada
  • Full-time

Company Description

Creating the unknown since 1997. At Ubisoft Montreal, we’re united by a common goal: to enrich players’ lives with original and memorable gaming experiences. We develop iconic franchises that engage millions around the world, like Assassin’s Creed, Far Cry, For Honor, Rainbow Six, Watch Dogs – and, well, we can’t disclose all our secrets just yet.

Our biggest strength is – and always will be – our people: the immensely talented team members surrounding, supporting, and producing the high-quality games that have made our studio what it is today.

When you join Ubi MTL, you’ll discover a workplace that sparks inspiration and connection: an environment with a variety of voices, identities, backgrounds, experiences, and perspectives. We offer a collaborative space that provides career advancement, a host of learning opportunities, and meaningful benefits centred on well-being.

Here, our shared desire to dream big, take risks, and constantly improve contributes to the innovation and boundary-pushing that ultimately leads to our collective success. 

Job Description

Summary

The Enterprise Infrastructure team is looking for a talented operations manager to join them to support their growth as our new colleague.

As part of this domain, you’ll be joining Ubisoft’s IT and more specifically responsible for the corporate infrastructure and provides services required by all teams at Ubisoft such as networking, storage, directory services and deployment tools.

In this role, you will support the Regional Manager in overseeing work quality and service levels for the team under your management. You will help follow up on and validate the team’s work and coach team members all while bringing your communication, analysis and organization capabilities to the table.

Responsibilities

  • Manage a technical team with its capacity resource allocation as per priorities to ensure smooth execution of IT strategy and clean roll out of projects;
  • Lead operation systems and processes improvement to accommodate the hypergrowth of Ubisoft systems while ensuring we keep uptime and quick service restoration in case of incidents;
  • Develop KPI and data driven system availability reporting and ensure monitoring of adherence to high operational standards;
  • Incident Management and vendor cases follow-up as part of Follow-the-Sun supporting efforts;
  • Fuel automation efforts to reduce manual operations and increase overall efficiency;
  • Be the main point of contact regarding feedback about vendor operation quality/reactivity;
  • Provide operational perspectives on all aspects of the service architecture and design to clients while providing strategic counsel, visibility and offering good service;
  • Represent the team in various regional or global meetings and processes, including but not limited to Change Approval Board and Communities, with a focus on synchronizing and aligning work on services with other regional counterparts;
  • Manage team growth and recruitment of new team members, while focusing on creating an environment built on trust, open communication, creativity and team spirit.

Qualifications

Training and experience

  • BS Computer Science or other technical degree and/or related experience;
  • Minimum 5 years of system administration experience in large organization;
  • Proven experience with operational network solutions (Cisco, Citrix and Open source tools);
  • Minimum 2 years of technical management including team management.

Skills and knowledge

  • Strong problem-solving skills and critical thinking skills allowing you to make decisions quickly in an environment where you’ll need to multitask and prioritize;
  • Ability to make complex information accessible to technical and non-technical audiences & all levels of management;
  • Strong knowledge of system administration principles;
  • Good understanding of automation tools and deployment principles (Ansible, CI/CD, etc.);
  • Knowledge of systems monitoring and availability software;
  • Have good interpersonal communication skills - Oral and Written Comprehension of English & French.

Additional Information

Just a heads up: If you require a work permit, your eligibility may depend on your education and years of relevant work experience, as required by the government.

Skills and competencies show up in different forms and can be based on different experiences, that's why we strongly encourage you to apply even though you may not have all the requirements listed above.

At Ubisoft, you can come as you are. We embrace diversity in all its forms. We’re committed to fostering a work environment that is inclusive and respectful of all differences.

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