This is a 100% REMOTE job in LATAM + USD PAYMENT + PERFORMANCE BONUSES. 

ARE YOU YOUNG AND HUNGRY LOOKING FOR OPPORTUNITIES TO GROW PROFESSIONALLY AND FINANCIALLY WHILE WORKING FROM HOME?
You're applying to the right job! 

Our client is a B2B SaaS startup building an AI-native CRM, meaning a CRM designed from the ground up with artificial intelligence at its core (not added later like most tools). 

Their platform redefines traditional CRM by eliminating manual data entry and leveraging artificial intelligence to automatically capture, analyze, and act on sales activity across emails, calls, and meetings.

Designed for speed and scalability, their cloud-based solution integrates seamlessly with existing sales tools while replacing fragmented workflows with a single, unified system powered by AI-driven insights, automation, and real-time forecasting.

Company Culture

Their culture is high-performance and meritocratic, with a strong emphasis on personal growth, ownership, and results. This is a fast-paced startup environment where expectations are high and accountability is the norm/ideal for individuals who take initiative rather than wait for direction. The team operates in a data-driven way, constantly optimizing performance and pushing for better outcomes, and is specifically looking for hungry, ambitious, and coachable people who are serious about building a long-term career in SaaS sales.

Benefits

• Remote work
• PTOs
• Weekends Off
• USD monthly payment
• Growth opportunities
• Schedule flexibility
• USD Performance bonuses

We are looking for a Customer Success Manager (CSM) to own both onboarding and retention processes, with a strong emphasis on onboarding excellence.
This is the first CSM hire, meaning you will play a critical role in building the customer success function from the ground up, including helping define processes, workflows, and best practices.
You will be responsible for onboarding new customers, driving product adoption, and ensuring long-term success, while operating in a fast-moving, early-stage startup environment.

Responsibilities

Onboarding (Primary Focus)

• Own end-to-end onboarding for new customers, ensuring a smooth transition from closed deal to go-live.
• Lead kickoff calls and align on goals, timelines, and success criteria.
• Configure the platform to match customer workflows and business needs.
• Guide data migration, integrations, and system setup.
• Manage multiple onboarding projects simultaneously.

Retention & Growth (Secondary Focus)

• Build strong relationships with key stakeholders.
• Monitor product usage, engagement, and customer health.
• Proactively identify risks and prevent churn.
• Conduct regular check-ins and performance reviews.
• Identify expansion and upsell opportunities.
• Act as a trusted advisor and product expert.

• 3+ years of experience in Customer Success, Implementation, Solutions, or RevOps within B2B SaaS.
• Strong experience in customer onboarding and CRM implementation.
• Experience working in early-stage startups (highly preferred).
• Hands-on experience using CRMs (e.g., Salesforce, HubSpot, or similar).
• Ability to manage multiple customer projects simultaneously.
• Strong communication skills with senior stakeholders.
• High level of ownership, autonomy, and problem-solving ability.
• Experience onboarding customers in CRM or SaaS platforms. 

About SaaS Talent

SaaS Talent is more than just a recruiting company. We're your hiring, business development and growth partner with 20+ years of experience in SaaS and Hi-Tech that helps you scale and transform your business. We've worked with 100+ companies and helped them achieve their goals. From streamlining sales, marketing, and operations to hiring ideal talent and getting funding, if you're struggling to grow, we're an ideal choice.

Reach out to us at www.saas-talent.com to learn more about how we can help you.

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