Technical Support Analyst

  • Hoogoorddreef 60, 1101 BE Amsterdam, Netherlands
  • Full-time

Company Description

Uniface is a global software company that provides the most productive, reliable and scalable development tool in the industry. With continuous support for the latest technologies including mobile, web and cloud, organizations worldwide choose Uniface to build their most mission-critical applications at a high level of abstraction and realize unrivaled productivity. Learn more at www.uniface.com.
 

Besides offering an innovative and challenging work environment where it is fun to work, Uniface offers competitive terms of employment.
The company's ongoing success depends on our employees; a team of people with a key set of common attributes and with a huge number of nationalities.

Job Description

Position Summary:
We are looking for an experienced Technical Support Analyst for our Uniface Customer Support team. We are looking for a positive and assertive team player who has a strong desire to succeed in a technically challenging, customer and team oriented environment.

 

What you are going to do?
As a Support Analyst you will work with Uniface customers the world over, making sure they continue to get value out of their investment in the product. You will participate in the Uniface community, helping out and advising on best ways of using the Uniface development environment and deploying the Uniface runtime environment in often complex environments. You will keep track and maintain the support records in accordance with company processes and procedures. You will be expected to analyze Uniface product issues thoroughly before handing them over to Product Development for resolution.

As well as working with our customers, you will be interacting with Development staff, participating in our Agile development teams by discussing possible ways of resolution of issues, preparing test-sets and carrying out tests.

 

What are we looking for? 

• Bachelor or higher degree in computer science
• Proven examples of high level communication skills
• Experience in a software development environment
• Knowledge of-Javascript, HTML 5, Web Development
• Experience with Windows and  Linux/Unix
• Experience with relational databases (MSSql, Oracle)
• Knowledge of web services
• Experience in environment configuration
• Good level of English and another language would be an advantage

We seek positive, assertive team players who have a strong desire to succeed in a technically demanding, team- and customer-oriented environment. Flexible attitude, able to adapt to and manage change.

 

What can we offer you?
Are you Technology-minded and eager to learn new skills?

Are you a positive and assertive team player, with a strong desire to succeed in a technically demanding, team- and customer-oriented environment?


A great international team, with highly-technical expertise, where your input and ideas will be crucial for the continued successful use of Uniface.  Our location is terrific; the train/bus station is about 5 minutes walk away and we have our own parking spaces. We offer you good financial compensation, our own (free of charge) in-house gym, and a comprehensive benefit package.
 

We ask our employees “to shield our customers from technology changes, but empower them to apply that same technology in their applications”.  We have been on the leading edge of IT technology for 30 years.

 

Are you technology-minded and eager to learn new skills?
We would like to hear from you so please apply by sending your CV and motivation letter to hr @ uniface.com. For additional information, you can get in touch with Jan Cees Boogaard.

**Candidates should qualify for a Dutch work and Residency permit that allows them to work in the Netherlands.**

Acquisition as a result of this vacancy is not appreciated.

 

Qualifications

• Bachelor or higher degree in computer science
• Proven examples of high level communication skills
• Experience in a software development environment
• Knowledge of-Javascript, HTML 5, Web Development
• Experience with Windows and  Linux/Unix
• Experience with relational databases (MSSql, Oracle)
• Knowledge of web services
• Experience in environment configuration
• Good level of English and another language would be an advantage

Additional Information

We are an international ensemble of technically minded software developers who love to create functional solutions to solve technological challenges which our users / customers are / will be facing.