MULTIPLE CALL CENTER POSITIONS: Open Group Interview 03/14 @ 10:00 AM

  • Full-time

Company Description

For more than 18 years, UGA Finance has focused its efforts on creating accessible credit for consumer receivables. UGA is a leader in providing financing and servicing for unsecured lending in key verticals.  UGA has a friendly, welcoming environment full of great people! In addition to a great work environment, UGA offers a full benefts package after 60 days to FT employees: medical, dental, vision, simple IRA, PTO, paid holidays. 

Job Description

**CALL CENTER OPEN GROUP INTERVIEW THIS THURSDAY 03/14 at 10:00 AM**

When:Thursday, 03/14 @ 10:00 AM

Where: 7505 NW Tiffany Springs Parkway Suite 500, KCMO 64153

How: No need to apply online, simply come to the interview at 10:00 at the location above! Please arrive dressed business casual with your resume in hand. Someone will be in the 5th floor lobby ready to greet you :)

Position #1:Collections Reps. will handle all aspects of inbound/outbound customer calls in a professional and efficient manner for the purpose of responding to account inquiries and collecting funds on past due accounts. Position has opportunity for monthly bonus, typically between $100-$300.

  • Provides quality customer service by having the ability to answer inquiries regarding accounts.
  • Initiates outbound calls to delinquent customers to collect payment on accounts due.
  • Motivate customer to make payment arrangements, as directed by client.
  • Maintain documentation and accurate records to contribute to regulatory compliance and department efficiency.
  • Perform all duties in compliance with client and company work standards and policies.
  • Perform other related duties as assigned.

Position #2:The Customer Service Representative will handle all aspects of inbound/outbound customer calls in a professional and efficient manner for the purpose of resolving customer concerns and verifying consumer information.

  • Greet customers in courteous and professional manner using agreed upon procedures.
  • Handle around 100 inbound/outbound phone calls within a standard shift.
  • Listen attentively to customer needs and concerns and demonstrate empathy.
  • Provide first contact resolution and confirm customer understanding of the solution and provide additional customer education as needed.
  • Effectively communicate with team to ensure high quality and timely expedition of customer requests.
  • Effectively transfer misdirected customer requests to an appropriate party and contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
  • Offer solutions to issues that are typically non-standard/non-routine and require extensive clarification.
  • Maintain broad and in-depth knowledge of client products and services.

Qualifications

Qualifications for both positions:

  • MUST BE WILLING TO WORK ONE OF THE SCHEDULES LISTED BELOW
  • Must be willing to under go pre-employment drug screen and background check
  • High School Diploma required
  • 1+ year contact center experience preferred
  • Knowledge of basic computer operations, typing speed 45 wpm
  • Excellent organizational, time management and multi-tasking skills
  • Excellent verbal communication
  • Excellent written communication

Additional Information

SCHEDULES: 

  • Evening: 12:30pm -9:00pm Mon-Thurs, and 9:00am-5:30pm Fri.

OR

  • Flexible schedule: requires 1 evening shift (12:30-9:00pm) per week, one mid-shift (10:30-7:00pm) per week, and every other Saturday from 8:00-12:00).

OR

  • Candidates seeking larger collection bonus potential  by working harder collections must be willing to work: 10:30-7:00pm Mon-Thurs, 9:00-5:30pm Friday

 

UGA Finance provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.