UGA Finance has a welcoming, casual work environment with a great amount of advancement potential for candidates seeking to move up the career ladder!  Full-time employees will have access to a full benefits package and 12 days of PTO their first year.  Part-time employees can enjoy real-world experience with a flexible hours. This is a great position for busy college students! 

The Help Desk Representative handles all aspects of consumer calls in a professional manner via inbound/outbound and the Internet for the purpose of resolving routing problems with product or services.

• Greet customers in courteous and professional manner using agreed upon procedures.
• Listen attentively to customer needs and concerns and demonstrate empathy.
• Provide first contact resolution and confirm customer understanding of the solution and provide additional customer education as needed.
• Effectively communicate with team to ensure high quality and timely expedition of customer requests.
• Effectively transfer misdirected customer requests to an appropriate party and contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
• Offer solutions to issues that are typically non-standard/non-routine and require extensive clarification.
• Maintain broad and in-depth knowledge of client products and services.

**Rate of pay: $11-$13/hour**

•  High school diploma or equivalent experience required
• 1+ year customer service experience 
• **Fluency in Spanish is stong plus**
• Typing speed of 45 wpm
• Courteous with strong customer service orientation
• Dependable with proficient attention to detail
• Good listening and responding skills

For more than 17 years, UGA has focused its efforts on creating accessible credit for consumer receivables. UGA is a leader in providing financing and servicing for unsecured lending in key verticals, including Education, Medical, Membership and Consumer Goods. The lender of choice for leading brands throughout the world, UGA has built a solid reputation in B2B relationships and consumer funding.

All your information will be kept confidential according to EEO guidelines.