Job Summary:

This position participates with the field service team to timely and professionally
resolve customer’s request for service or repair on products produced by Ultra
Clean Technology(UCT), while driving changes back to the factory for continuous
improvement.

Essential Duties and Responsibilities:

What would you say are the major
responsibilities of this job? What
percentage of time is spent on each?

• Responsible for on-site
  installation, servicing and repair of UCT products in the field


• Provide regular updates on field
  failures and reliability issues at operations meetings, quality meetings,
  and through written field services reports Represent UCT at customer site


• Instructs and trains customers in
  the operation and maintenance of UCT systems


• Initiates corrective action through
  the corrective action/customer complaint database and field service
  reports


• Communicates regularly with account
  managers, sales support staff, operations groups and the customer via
  phone, email, and UCT website

Knowledge, Skills and Abilities:

• Ability to work in a team
  environment to ensure customer satisfaction
• Ability to work closely
  with Customers and respectfully take care of Customer needs days, nights,
  and weekends
• Ability to deal effectively
  and tactfully with customer and internal groups
• Communicates
  regularly with account managers, sales support staff, operations groups
  and the customer via phone, email, and UCT website
• Electro-mechanical
  troubleshooting abilities
• Ability to work with hand
  tools; good manual dexterity

Educational/Certification Requirement  

• Bachelor’s  degree in the field of engineering /equivalent

Work Experience:

• 5+ years field service experience in semiconductor
  capital equipment or related industry highly preferred
• Hands-on experience building and/or maintaining
  semiconductor process equipment, preferably gas delivery systems desired

All your information will be kept confidential according to EEO guidelines.