- Wielicka 28b, 30-552 Kraków, Poland
Two-Up Digital, a leading digital agency in online gaming, has an opening for a Support Technician role in Kraków to join Support Team.
Support Team is responsible for analyzing, assisting and troubleshooting client requests.
Support Team is also proactively monitoring all company systems and products via various monitoring tools, such as Zabbix, to be able to quickly notify Ops and Development teams should a failure occur.
We’re looking for individuals who are willing to join a fast-paced and rapidly expanding environment, are open for new challenges and are eager to learn.
All Support Technician positions are either day or night shifts - determined up front. Both day and night shifts are on a shift rotation schedule. We are currently looking for individuals interested in night shifts.
Basic knowledge of web technologies such as HTML
Excellent written and verbal English skills
Excellent attention to detail
High communication and interpersonal skills
Ability to work a flexible work schedule as needed
Monitoring company systems and products using monitoring tools such as Zabbix and Jenkins
Logging client requests using ticketing systems such as JIRA
Managing client requests and helping with their resolution (ensuring proper communication between internal teams)
Supporting clients with reported issues
Formulating resolution reports
Nice To Have
Experience in working with monitoring systems such as Zabbix
Experience in working with Wordpress CMS
Experience in Linux operating systems
Experience in working with Jira and Confluence or similar bug tracking system
Proficient with MS Excel functions and macros
What We Offer
Fun and relaxed environment
Many opportunities for improvement - your growth is a priority
Ability to shape the team and its processes